Excellent communication between salon owners, employees, and clients is critical to a successful salon. One of the best tools to create seamless communication is a well-equipped phone system, which can help you provide clients with stellar service without being tied to your reception desk.
Here are four features of contemporary phone systems that can bring you salon to the next level.
1. Forwarding Your Calls with “Find Me, Follow Me”
The “Find Me, Follow Me” (FMFM) feature of modern phone systems brings the ease and flexibility of email to phone communications.
If a client calls your salon outside of business hours, the call can automatically be forwarded to one or even multiple numbers with FMFM. This will help you ensure that every call is answered, even if your salon is closed for a much-needed vacation.
2. Voicemail Transcription
As we adapt to text messaging and email, voicemail is becoming less and less convenient. A voicemail transcription feature relies on speech recognition to produce a written copy of voicemails that you receive on your salon’s phone system.
Imagine how much easier it would be to return multiple client calls if you had a written version of each voicemail. No longer would you have to listen to and record the details of multiple calls. You could simply refer to the transcription to quickly learn the client’s name, number, and reason for calling.
4. Improved Phone System Management
Traditional PBX systems use software that is rudimentary and difficult to understand. Fortunately, modern phone systems are much more user friendly.
Many contemporary phone systems allow you to perform administrative tasks with an intuitive, browser-like user interfaces. This will help you bring your salon to the next level by making it easy for you to change voicemail greetings during the holidays or unexpected closures, view call and usage statistics and quickly address inefficiencies, and even manage active calls.
In addition, easier phone system management means that you can add lines and change extensions quickly and proficiently. This is especially valuable if your salon has multiple stations (for services such as massage, nail care, etc.).
If you are looking to make an investment that will bring your salon to the next level, consider upgrading your salon’s phone system. This critical component of a salon is the first thing that client’s engage with, so make it representative of the professionalism your clients can expect. Use a modern phone system to create an organized environment where employees are more effective, and clients are always given exceptional service.