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Discover improves ISO relations

July 28, 2012

According to some industry experts, Discover is becoming a better option for independent service organizations after struggling in the past.

According to some industry experts, Discover is becoming a better option for independent service organizations after struggling in the past.

In an interview with ISO and Agent, industry professional Gary Peterson, CEO of Arlington Heights Merchant Banc in Illinois, said that while at one point he discouraged retailers from using the service, these days the company is much easier to handle.

“Now, they’re absolutely fabulous people to work with,” said Peterson in an interview with the website.”They started looking upon us as partners.”

The source reports that Discover has had to increase the amount of effort put on ISOs because of competition from MasterCard, Visa and other credit card firms. The company says that in 2004 just 60 percent of merchant accepted payments from cardholders, compared to 97 percent today. 

There is other good news for Discover as of late. The company was ranked as the top firm in Forrester Research’s 2012 U.S. Credit Card Secure Website Rankings.

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