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Holiday e-commerce was so strong it overwhelmed UPS

January 21, 2014

Businesses that sell products and items online surely had a busy holiday season: so many consumers purchased products close to the winter holidays in 2013 that UPS found itself overwhelmed.

Businesses that sell products online surely had a busy season: so many consumers purchased products close to the winter holidays in 2013 that UPS found itself overwhelmed. 

The United Postal Service reported that they were faced with more e-commerce related deliveries than ever before during the past holiday season. The company delivered roughly 31 million packages on December 23 alone last year, the most they’ve ever processed. That number is up by a significant margin – 13 percent – when compared to the peak shipping day in 2012, which bolsters the theory that consumers are turning to the online sector for a majority of their shopping needs. 

CBS News reported that the company was overwhelmed to such an extent that they were  unable to deliver more than 100,000 e-commerce orders on their designated schedule. In a news release, UPS noted that the number of online transactions they delivered this year was “unprecedented,” further illustrating the command that e-commerce websites now hold over the entirety of the retail industry.

“We think UPS did a poor job forecasting the holiday season, but we expect improved readiness this year as online shopping continues to grow,” said Jim Corridore, an analyst with S&P Capital IQ, according to the news outlet.

As a result of such statistics, many companies and organizations are currently aiming to devise ways that will make it even simpler for consumers to purchase products online. Apple Insider, for example, recently reported that Apple is currently devising and patenting a program that will improve mobile credit card payment processing terminals. The news outlet insinuated that Apple is aiming to make it more convenient for consumers to pay for products using their smartphones and tablets, both online and at physical point of sale terminals. 

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