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Retailers Moving Toward Mobile POS Systems

May 3, 2012

Many companies in the retail, hospitality, and field services industries want to move toward using mobile point-of-sale systems (mPOS), according to a Motorola Solutions survey.

Many companies in the retail, hospitality, and field services industries want to move toward using mobile point-of-sale systems (mPOS), according to a Motorola Solutions survey.

Two-thirds of survey respondents said they were interested in using mPOS. Of those that said they were interested in using mPOS, 71 percent of retailers said they were planning to use it to improve customer service and to use applications for inventory management, pricing, and merchandise returns.

The survey also found that 42 percent of retailers are in the middle of mPOS pilots or are starting mPOS trials within the next three years. Most of these retailers are focused on allowing their sales associates on the store floor to use mPOS, the survey found. Consumers also participated in the survey, with more than 43 percent saying that they had better shopping experiences when store associates used mPOS. The results of the survey could indicate that an opportunity is opening up for Square and other companies that offer services that allow merchants to use mobile devices to accept card payments
 

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