The head of strategic planning and analysis from a popular mobile merchant services provider said in a recent interview that his firm would never work with PayPal because it disagreed with its behavior.
In an interview to PYMNTS.com, Square’s Steve DeWald said that its competitor had different motives for doing business and that while it had been a major innovator in the beginning, it was no longer putting the customers first.
“I don’t think we would ever consider working with PayPal in any capacity,” DeWald said. “Our cultures are too different and fundamentally incompatible… PayPal is a part of the problem. They’re just another card processor that doesn’t care about their customers.”
While it may have critics, PayPal continues to be a major player in the field. In one recent deal, the San Francisco-based firm came to an agreement with Tivo and Comcast to give users the chance to make purchases through their televisions. PayPal said that a survey it conducted showed 49 percent of subscribers were interested in buying items in this fashion.Back To Blog