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Study looks at credit card satisfaction

September 20, 2012

A recent study examined the customer satisfaction levels for certain credit card programs based on the following categories: credit card terms; interactions; rewards; benefits and services and problem resolutions.

A recent study examined the customer satisfaction levels for certain credit card programs based on the following categories: credit card terms; interactions; rewards; benefits and services and problem resolutions.

The J.D. Power and Associates U.S. Credit Card Satisfaction Study found that customers gave American Express the highest score on the survey with 807 points, followed by Discover Card, which scored 799. Consumer sentiment overall was higher compared to previous studies, a sign that things have stabilized in the past few months.

“There has not been a lot of change in the past year in fees, credit limits and card terms – the things that often affect customers in a negative way. After a series of dramatic changes, credit card customers are enjoying a time of stability,” said Jim Miller, senior director of banking services at J.D. Power and Associates.

When consumers pay for an item with a card at a credit card terminal, they expect a certain level of service. Having the right tools in place will make nearly any business run more smoothly.

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