Current Openings

Looking for a career opportunity? View our up-to-date list of the wide-ranging job openings across the country with EVO.

Accountant, Analytics – Melville, NY

We are excited to welcome a dynamic Accountant to our growing Melville office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: Our Accountant will be responsible for analytical reviews of business results as well as assisting in the preparation and execution of month-end schedules and financial reports, while promoting and maintaining a professional working relationship with internal and external customers.

What will you be doing?

  • Preparation of various Balance Sheet and Income Statement reconciliations
  • Perform monthly variance analysis and reconcile all discrepancies
  • Communicate with our local accounting teams globally
  • Evaluate, document, and administer effective controls to increase process efficiencies and mitigate risk
  • Maintain an audit trail of analysis, calculations and approvals
  • Preparation of global consolidation workbooks

You could be a great fit with these qualifications:

  • Bachelor’s Degree with a concentration in accounting from an accredited college or university
  • Knowledge of generally accepted accounting principles (GAAP)
  • Advanced Microsoft Excel skills (Pivot Tables, V Look-ups, Formulas, etc.)
  • Good oral and written communication, organization and analytical skills are necessary
  • Detail oriented, well organized, ability to work independently
  • Ability to multi-task in a timely and professional manner and prioritize daily work load
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to maintain confidentiality
  • Ability to work collaboratively in a team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Business Development Executive, B2B – Mid-Atlantic Region (DC, Baltimore, Philadelphia)

The Business Development Executive for EVO’s B2B Group will be responsible for hitting sales quotas targeting mid to large market B2B companies ($20Mil - $1Bil Annual Sales). This includes leveraging existing network, lead generation leveraging various prospecting strategies & various lead channels to develop and manage a healthy pipeline. This job will play a key role in assisting the B2B Senior Sales Director and B2B Division attaining growth goals. Additionally, this position will work with the sales support teams (Prospect Development, Partner Sales & Integrated Sales) as well as other support teams within the B2B division.

Requirements

  • Bachelor’s degree preferred
  • Requires 5+ years of experience in sales role
  • Preferred experience in B2B sales and/or payment processing industry
  • Experience with lead generation and prospect management
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Self-motivated and self-directed, goal oriented
  • Able to professionally and confidently communicate with C-Level Executives
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Excellent analytical and time-management skills
  • Demonstrated and proven sales results
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • CRM/Salesforce experience preferred

Responsibilities

  • Identifying, qualifying, and securing business opportunities
  • Building business relationships with potential clients within specific territory
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Developing customized targeted sales strategies
  • Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Coordinating business generation activities
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
  • Closing sales and working with client through closing process
  • Meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting
  • Generate sales leads and cultivate relationships with prospects through phone calls and on-site visits
Apply Now

Channel Marketing Specialist – Cincinnati, OH

EVO Payments Inc. is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.

The Specialist, Channel Marketing is responsible for sales marketing support for his/her assigned channel. He/She will liaison between channel sales and marketing, while owning all channel marketing efforts to ensure completion and achievement of objectives.

Minimum Qualifications

  • Expert knowledge of Microsoft Office suite including Outlook, Word and PowerPoint
  • Expert knowledge of Microsoft Excel with ability to perform financial analysis
  • Extremely organized and detail-oriented, with the ability to multi-task
  • Exceptional written and verbal communication skills
  • Exceptional follow-up skills
  • High school diploma required; Bachelor’s degree preferred
  • Creative thinker with ability to identify “out of the box” solutions and sources for new sales leads
  • Preferred candidate will have experience in the payments or credit card processing industry
  • Ability to communicate effectively in both verbal and written formats with individuals or groups
  • Ability to handle multiple projects, work in a fast-paced environment and meet deadlines
  • Ability to utilize PC, telephone, copier, printer and other general office equipment
  • Ability to exercise discretion and independent judgment in making decisions
  • Ability to interact effectively and positively with all levels of personnel, partners and vendors
  • Ability to handle confidential material appropriately
  • Ability to work efficiently in stressful situations
  • Ability to be dependable and trustworthy
  • Ability to be extremely detail oriented
  • Ability to work with minimum supervision
  • Ability to be extremely accurate

Essential Functions

  • Strategize, develop and coordinate all channel marketing efforts with the assigned sales channel stakeholders
  • Coordinate and oversee the implementation of marketing activities, while reporting progress back to stakeholders.
  • Define, administer and document the lead generation and follow-up processes for web, telesales, tradeshow and mail generated leads
  • Distribute leads to appropriate sales rep or channel stakeholders
  • Develop reporting requirements to determine ROI of campaigns and overall effectiveness of leads, may work in conjunction with other internal departments to produce the reports
  • Identify, research, assess and recommend new sources of leads that support sales goals and reach target markets
  • Market research to assess and size target market segments using external and internal sources
  • Competitive research including pricing, strategy, differentiators
  • Proof copy for marketing materials
  • Assist in the implementation of email campaigns
  • Assist in the coordination of events and tradeshows
  • Run sales and marketing reports as needed
  • Responsible for the proper escalation of unresolved issues in a timely manner
  • Perform miscellaneous job duties

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Reports to the VP, US Marketing – Channel and Product

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Customer Support Representative – Tampa, Florida

The Customer Support Representative’s role is to provide a consistent high level of quality service to our Sales Partners calling into the call center.

Close date: 02/28/2019

Requirements

  • Credit card experience in the acquiring or issuing industries preferred.
  • Merchant Services/Customer Service experience in the card acquiring industry preferred.
  • Effective knowledge of Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 1 year call center experience.
  • Must be able to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard.
  • Ability to work evenings, weekends and holidays as needed for support, training and/or conversions.
  • Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
  •  Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Strong analytical, problem solving, decision making skills.
  • Meet acceptable attendance and performance standards.

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, faxes, and internal work orders in a queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Prepare and QA including but not limited to merchant processing applications, inbound & outbound shipping requests, welcome kits, and orders for EVO products.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Run and analyze daily and weekly reports via proprietary systems, exporting reports to spreadsheets and emailing as needed.
  • Maintain electronic and physical files.
  • Consistently meet benchmark performance standards and take initiative to exceed expectations as documented in the call performance script and appraisal standards.
  • Log interactions, which include calls, emails, fax, and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Apply quick and creative thinking.
  • Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Understand Sales Partner’s business and in conjunction with the partner’s line of business, educate partner on Sterling’s innovative product offerings, agent friendly tools and marketing collateral located in SNAP in order to win agent’s business.
  • Work with Sales Partner and internal teams, such as Strategic Programs, to validate pricing options and offer guidance on potential merchant accounts.
  • Work closely with management to offer feedback regarding service and training needs of the various sales organizations.
  • Navigate multiple screens and databases to research merchant issues, reconciliation of merchant statements and other data, and provide updates to agents, partners, and/or merchants.
  •  Function as backup/overflow for Merchant Services and Technical Support departments.
  • Document and escalate Sales Partner and merchant related requirements as needed.
  • Demonstrate flexibility to change and offer input to improve self and team efficiency as related to job processes and procedures.
  • Provide on the job mentoring to new employees and team members at the direction of Support Services Manager.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.
Apply Now

Customer Support Representative, B2B – Cincinnati, OH

The B2B Client Services Representative is to provide new and existing clients with guidance and support on all aspects of their payment processing needs while also assisting the Client Services Manager with high level tasks.

Basic Purpose

EVO Payments International is a leading payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe.  The B2B Client Services Representative is to provide new and existing clients with guidance and support on all aspects of their payment processing needs while also assisting the Client Services Manager with high level tasks.

Minimum Qualifications

  • All applicants must pass a drug test, background check, and credit evaluation.
  • Associates or Bachelor’s Degree preferred, but not required.
  • 2+ years customer service experience preferred.
  • Demonstrated problem solving skills (1-2 years of experience preferred
  • Credit Card experience in the acquiring or issuing industries is a plus.
  • Experience with Salesforce required.
  • Proficiency using Microsoft Office suite including Word, Excel, Outlook and Windows based programs required.
  • Strong analytic and research skills.
  • Well-organized, detail-oriented, and able to handle a fast-paced work environment.
  • Ability to exercise sound judgment.
  • Excellent interpersonal skills.
  • Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.

Essential Functions

  • Provide assistance as part of the sales process to include;
    • Demonstrating software/websites associated with company
    • Research payment solutions to verify compatibility
    • Obtaining information from merchants when needed
    • Field questions from the sales team
  • Assist in the client boarding process including review of application, client training and coordination with other internal departments as part of the on-boarding process;
  • Review client rate qualifications and determine strategy to reduce client costs;
  • Assist merchants in obtaining PCI Compliance (security standard mandated by Visa & MasterCard);
  • Resolve both financial and technical issues encountered by clients;
  • Participate in the overall process to review any suspect transactions to protect clients;
  • Research new methods of payment or systems to fit merchants’ needs;
  • Retain existing merchant accounts
  • Performs miscellaneous duties as required.

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Reports to the Manager, Support Services. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Dynamics AX Developer – Melville, NY (Preferred); Dallas, TX; Portland, ME

Under minimum supervision, the Dynamics AX developer is responsible for reviewing, analyzing, designing and developing customized modules for the in-house Microsoft Dynamics AX system. This position will work closely with project manager and business users on all business requirement implementations. The individual will also needs to produce technical documentations on all changes performed on the AX system.

Minimum Qualifications

  • BA/BS in Computer Science, Math or Engineering
  • 2+ years X++ coding experience, including at least two years AX 2012 R3.
  • Experience with multiple AX functional modules.
  • Experience creating and maintaining SSRS reports.
  • Experience administering MS SQL Server databases, writing stored procedures and queries, database optimization.
  • Experience with MorphX IDE, and all development and debugging tools
  • Experience installing and configuring AX and related components
  • Experience with additional languages and tools: XML, .NET (C# or other), Visual Studio a plus
  • Familiarity with web technologies a plus (Java, Javascript, PHP, HTML, JSON, REST/WSDL/SOAP)
  • Microsoft AX Developer certifications a plus
  • Financial industry experience a plus.
  • Excellent written and verbal communication skills (English).
  • Excellent listening, presentation and interpersonal skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to work independently, resolve conflicts, and prioritize workflow in order to meet deadlines.
  • Ability to maintain confidentiality.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Must have a positive attitude and strong customer service skills.
  • Creative, self-motivated with good analytical and problem solving skills.
  • Ability to work in a fast-paced work environment.

Essential Functions

  • Modifies existing programs, and writes new programs conforming to AX best practices
  • Troubleshoots and fixes bugs and performance issues in AX applications
  • Creates and modifies SSRS reports
  • Creates and modifies SSIS packages to export/import data
  • Knows when to use existing AX functionality and when to customize
  • Writes code to integrate AX with GP and other systems
  • Assists the System Administrator with the installation, configuration, and maintenance of Dynamics AX and related software (SQL, SSIS/SSRS)
  • Works independently as well as collaborating with end users, managers, and fellow members of the IT Team
  • Keep project management team up to date with project status such as, revisions and questions on requirements and documentations for projects.
  • Provide assistance to project lead in analysis, design, development, and support.
  • Assist the project lead in coordinating with management the preparation of project timelines, setting and readjustment of expectations for those timelines.
  • Creates technical and functional documentation
  • Follows full SDLC in software development.
  • Performs other related duties as required
  • Open and read emails on a daily basis.
  • Conform with and abide by all EVO’s Corporate Policies and Procedures, and instructions.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with others.
  • Must be able to sit for long periods.
  • Must be able to work overtime, holidays and weekends as needed by management.

Organizational Relationships

Report to the Development Manager. Interface with IT groups and business users.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Dynamics AX Functional Support – Melville, NY (Preferred); Dallas, TX; Portland, ME

Under minimum supervision, the Dynamics AX functional support role is responsible for supporting day-to-day business operations in AX system. This position will work closely with business users, project manager and IT staff on identifying, designing and configuring AX business solutions.

Minimum Qualifications

  • BA/BS Bachelor’s Degree: Business or technology related.
  • 3+ years working experience in supporting and configuring AX 2012 R3.
  • Deep functional knowledge with AX functional modules.
  • Experience creating new companies in AX 2012 R3.
  • Experience in AX 2012 implementation
  • Experience in AX Jobs and Service modules
  • Experience creating and maintaining SSRS reports.
  • Experience installing and configuring AX and related components
  • Financial industry experience a plus.
  • Dynamics AX 2012 Certification a plus.
  • Excellent written and verbal communication skills (English).
  • Excellent listening, presentation and interpersonal skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to work independently, resolve conflicts, and prioritize workflow in order to meet deadlines.
  • Ability to maintain confidentiality.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Must have a positive attitude and strong customer service skills.
  • Creative, self-motivated with good analytical and problem solving skills.
  • Ability to work in a fast-paced work environment.

Essential Functions

  • Support day-to-day business operations in AX system
  • Configure AX system to support business needs and processes.
  • Configure new modules in AX to support business needs
  • Configure new companies in AX as business grows.
  • Train business users on new modules in AX.
  • Creates and modifies SSRS reports.
  • Knows when to use existing AX functionality and when to customize.
  • Work with PM and IT staff on new business implementation plans.
  • Assists the System Administrator with the installation, configuration, and maintenance of Dynamics AX and related software (SQL, SSIS/SSRS)
  • Works independently as well as collaborating with end users, managers, and fellow members of the IT Team
  • Provide assistance to project lead in analysis, design, development, and support of AX system.
  • Performs other related duties as required
  • Open and read emails on a daily basis.
  • Conform with and abide by all EVO’s Corporate Policies and Procedures, and instructions.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with others.
  • Must be able to sit for long periods.
  • Must be able to work overtime, holidays and weekends as needed by management.

Organizational Relationships

Interface with IT groups and business users.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Dynamics AX Project Manager – Melville, NY (Preferred); Dallas, TX; Portland, ME

The Dynamics AX PM role will provide project management support for Dynamics AX system development, upgrade, and infrastructure change efforts. The AX Project Manager will ensure that Project Governance created by the PMO is followed with every project. The AX Project Manager will need to produce Business Cases / Requirements (BRD) and Functional Requirements (FRD) on all AX system projects. The AX Project Manager will maintain requested changes/edits to the original project by executing the Change Request process. The AX Project Manager will maintain a professional working relationship with both business users and IT staffs.

Minimum Qualifications

  • Bachelor’s Degree or equivalent experience of 3 years in a project oriented role within the banking or financial services industry.
  • Experience in AX 2012 R3 a big plus.
  • PMP Certifications a plus.
  • Strong understanding of the lifecycle of technology projects and SDLC.
  • Ability to support waterfall assigned projects and agile assigned projects.
  • Ability to work on multiple tasks/projects concurrently, meet deadlines and work under pressure.
  • Ability to communicate effectively (both orally and written) with the team, senior management, stakeholders, and vendors.
  • Excellent facilitation skills.
  • Demonstrated ability to communicate technical concepts to technical and non-technical people (written and oral).
  • Demonstrated ability to assist in preparation of project documents as needed (e.g. Status Reports, Project Budget Analysis, Business Cases / Requirements (BRD), Functional Requirements (FRD), Project Schedules, Risk and Issue Logs)
  • Demonstrated experience conducting presentations and effectively participating in meetings.
  • Advanced critical thinking and problem solving skills.
  • Excellent organizational skills.
  • Excellent interpersonal skills.
  • Excellent judgment and leadership skills.
  • Ability to work independently and with a team environment.
  • Ability to adapt to project management concepts, practices and procedures as needed.
  • Expertise in managing and working with teams across multiple locations.
  • Proficient in Windows based computer applications (Microsoft Office Suite and MS PowerPoint).
  • Proficient in MS Visio and MS Project is a plus.
  • Ability to work in a fast-paced work environment.

Essential Functions

  • Must understand the Business Sponsor’s requirements in order to create BRD and FRD.
  • Manage day-to-day project administration and coordination activities to support the project teams.
  • Manage any sized
  • projects, tasks and project changes.
  • Organize and administer project meetings and prepare resulting communications for distribution.
  • Maintain and develop project documentation and communications.
  • Manage document version and change control for all project documentation.
  • Contact team members for regular updates of project status reports and prepare project status reports for approval.
  • Manage the issues list based on input from project team meetings and steering committee meetings and follow up to ensure resolution.
  • Maintain enterprise project schedule. Make necessary edits as needed (i.e. establish/revise a baseline, apply effort estimates, modify based on approved project changes to scope, schedule, cost and quality).
  • Manage the project budget and forecasts.
  • Assist with training/educating staff on the PMO methodology and project-related activities.
  • Support the PMO presence on SharePoint.
  • Performs other related duties as required
  • Open and read emails on a daily basis.
  • Conform with and abide by all EVO’s Corporate Policies and Procedures, and instructions.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with others.
  • Must be able to sit for long periods.
  • Must be able to work overtime, holidays and weekends as needed by management.

Organizational Relationships

Project Manager interfaces with IT groups and business users.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Dynamics AX Quality Assurance Analyst – Melville, NY (Preferred); Dallas, TX; Portland, ME

Under minimum supervision, the Dynamics AX Quality Assurance Analyst is responsible for the overall quality of all implementations produced by the AX development team (from requirements definition through to testing). This will include writing test scripts for tracking defects and fixes in AX development. Design a comprehensive test approach (test plan) for the purpose of executing and debugging test cases/scripts. Also, verify/validate fixes and document completion of all QA testing. Assist other QA team members as needed. The QA Analyst will apply proven analytical and problem-solving skills to help validate IT processes through testing. Ensure that all department service levels are met in a timely manner. Promote and maintain a professional working relationship with internal and external customers.

Minimum Qualifications

  • BA/BS in Computer Science, Math or Engineering
  • 2+ years AX system testing experience, including at least two years AX 2012 R3.
  • Experience with multiple AX functional modules.
  • Comprehensive knowledge of advanced QA concepts, practices and procedures.
  • Extensive knowledge with QA methodologies, testing techniques and software development lifecycles (SDLC process).
  • Direct hands-on experience with both manual and use of automated testing tools (i.e. QTP, etc.)
  • Extensive knowledge of version control systems, and ad hoc query programs (Microsoft SQL Server).
  • Strong analytical and organizational skills focusing on QA test process and its relationship to producing a quality product.
  • Financial industry experience a plus.
  • Excellent written and oral communication skills (English).
  • Excellent listening, presentation and interpersonal skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to complete complex testing tasks and delegate basic tasks to team members.
  • Keen attention to accuracy and detail in processing information.
  • Ability to work independently, resolve conflicts, and prioritize workflow in order to meet deadlines.
  • Ability to maintain confidentiality.
  • Ability to establish priorities, work collaboratively, and meet objectives.
  • Must have a positive attitude and strong customer service skills.
  • Creative, self-motivated with good analytical and problem solving skills.
  • Ability to work in a fast-paced work environment.

Essential Functions

  • Write and execute manual and automated Quality Assurance testing against AX system.
  • Create and update test plans and test cases through the testing cycle of implementations as needed.
  • Provide feedback to project team on the status of the project testing.
  • Report identified issues through defect tracking tools like TFS etc. to developers.
  • Provide a weekly status report to PM, which will include status of projects, statistics, severity of issues, estimated timelines, etc.
  • Investigate problems and provide suggestive solutions.
  • Perform functional, integration, regression, negative, user acceptance, smoke and sanity testing on implementations prior to production releases.
  • Attend design review and user meetings as required.
  • Review business requirement, user interface specifications and design documents as assigned by the Manager.
  • Ensure reusability of test cases/scripts to build Regression Suite for future testing efforts.
  • Work as a project team member – cooperating, sharing knowledge, and collaborating effectively to achieve the objectives and target dates for a given initiative.
  • Attend training to improve system knowledge and overall skills.
  • Identify, analyze, and document defects, errors, and inconsistencies in implementations.
  • Write both manual (Excel, ALM, TFS) and automated (QTP) test cases.
  • Write SQL queries to validate database.
  • Create smoke testing scripts for deployments.
  • Open and read emails on a daily basis.
  • Conform with and abide by all EVO’s Corporate Policies and Procedures, and instructions.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with others.
  • Must be able to sit for long periods.
  • Must be able to work overtime, holidays and weekends as needed by management.

Organizational Relationships

Interface with IT groups and business users.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

EMV Credit Card Terminal Specialist (Inside Sales) – Addison, Texas

This position is responsible for managing outbound and inbound warm calls using advanced lead management tools. No cold calling. There are over 200,000 existing customer prospects. Health benefits, 401k and competitive time off package. Global advancement opportunities.

Close date: 01/31/2019

Requirements

  • 2 + years inside sales or equivalent experience
  • A positive, goal-oriented approach to daily activities
  • Highly motivated self-starter with honesty and integrity
  • Excellent communication skills and team-oriented attitude
  • Some financial background, and basic MS Office skills a plus

Responsibilities

  • Successful management of high paced, outbound and inbound warm-calls
  • Assessment of customer need for cash advance product and customer interest
  • Negotiating terms of the cash advance product with current business customers
  • Review and execute customer contracts with business owners over the phone
  • Work with nationwide network of 200+ sales agents to generate additional opportunities
Apply Now

Facilities Coordinator – Melville, NY

The Facilities Coordinator will manage day-to-day facility and administrative operations while maintaining a professional working relationship with internal and external customers. This position will report directly to the Administrative Director in the NY office.

Essential Functions

  • Perform general maintenance and repairs to the EVO NY facility
  • Look for signs of wear and tear, damage and then assess the repair and recommend options
  • Inspect automatic doors, handle fire system inspections, clean up water spills, touch-up paint, etc.
  • Perform minor repairs such as faucets, coffee pots, toilets, cabinets, furniture, etc.
  • Prevent small building imperfections from becoming major problems or safety concerns by performing preventative and on-going maintenance to preserve property
  • Responsible for maintaining a preventative maintenance program within the confines of an annual budget
  • Develop and maintain strong working relationships with internal clients; establish consistent communication with internal clients which will enable timely notification of needs and problems; continuously strive to enhance the level of service provided
  • Maintain inventory of equipment and identify office facility furniture needs
  • Monitor the Building Maintenance emails for employee requests or concerns
  • Ensure a safe and efficient work environment for all employees
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Process daily mail and incoming/outgoing package deliveries

Basic Qualifications

  • High School Diploma or equivalent
  • 3-5 years of relevant facilities experience
  • Must be able to work in a standing position for long periods of time
  • Must be able to grasp, bend and stoop; push, pull, lift or carry heavy loads weighing up to 50 lbs.
  • Must be able to climb at least a 10’ (ten foot) ladder to change light bulbs, ceiling tiles, etc.
  • Ability to maintain confidentiality
  • Excellent interpersonal, customer service and communications skills
  • Basic understanding of HVAC, electrical, plumbing, carpentry concepts and generator maintenance
  • Ability to work well under pressure and manage multiple priorities with limited supervision
  • Ability to detect and understand warning signs of damage and know how to act on them
  • Strong organizational skills
  • Attention to accuracy and detail, with speed, follow-through and courtesy
  • Experience using Microsoft desktop applications with proficiency in Excel and Word
  • Must have drivers’ license and vehicle available for occasional business errands; mileage reimbursed at company established rate
  • Can establish and maintain productive, positive and cooperative relationships with internal and external partners, etc.
  • Must be punctual and maintain regular and reliable attendance
  • Must be able to work extended/alternate hours on occasion to meet business needs
  • Must be able to be on-call for building issues and/or emergencies
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check
Apply Now

Lead Generation Senior Specialist – Cincinnati, Ohio

The Prospect Development Senior Specialist supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales and marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Responsibilities

  • Prospect, qualify and develop sales ready leads through targeted outbound calling and email
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

 

Apply Now

National Account Manager – Addison, Texas

Shared Services National Account Manager/Activation Representative is responsible for contacting businesses via telephone and soliciting them on our Partner ISV (Independent Software Vendor) services. A Shared Services NAM/Activation Representative may contact existing customers or new businesses. A Shared Services NAM/Activation Representative must have a detailed understanding of our core products and services. A Shared Services NAM/Activation Representative must be energetic, positive and accurately represent the company in all forms of communications with the merchant.

Close date: 01/31/2019

Requirements

  1. All applicants must pass a drug test, background check, and credit evaluation
  2. High School diploma required
  3. Minimum of 2 years successful sales experience preferred
  4. Degree from a 4-year college or the equivalent preferred
  5. Effective knowledge of Microsoft Office suite including Word, Excel required
  6. Merchant Card Industry experience preferred

Responsibilities

  1. Make outbound sales calls to potential merchants and sell them on the services of EVO Payments International.
  2. Make outbound sales calls to existing merchants and solicit referrals for merchant processing services
  3. Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts
  4. Provide proposed rates and pitch the potential merchant on the benefits of EVO Payments International.
  5. Key and review application with potential merchants.
  6. Follow up on supporting documents requested by the underwriters that are necessary for merchant account approval.
  7. Once approved follow up to activate account with the assigned partner and EVO Payments International.
  8. Maintain thorough knowledge of card industry regulations, integrated credit devices and applications and internal procedures
  9. Perform miscellaneous job duties as assigned

ESSENTIAL FUNCTIONS: 

  1. Ability to communicate effectively in both verbal and written formats with individuals or groups
  2. Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines
  3. Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment
  4. Ability to exercise discretion and independent judgment in making decisions
  5. Ability to interact effectively and positively with all levels of personnel, partners, and vendors
  6. Ability to handle confidential material appropriately
  7. Ability to meet company assigned quotas
Apply Now

Partner Support Specialist – Portland, ME

We are excited to welcome a Partner Support Specialist to our growing Portland, ME office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: As a Partner Support Specialist, you will be responsible for the implementation, setup and maintenance of EVO’s Agents and Partners.

What will you be doing?

  • Managing the Partner Operations line (both phone and email) to assist agents/partners with questions and direct them to a Relationship Manager if applicable
  • Reviewing partner paperwork and requesting necessary adjustments and documents from Relationship Manager/Business Developer; collecting and uploading completed paperwork and set up agents/partners in various systems, including creation of payout structure, setting up email access, portal access, creating referral pages, placing business card orders, and issuing welcome emails
  • Maintaining and continually updating agent database in Mercury and RM ticket site
  • Providing company communication and follow up support to the agent/partner base
  • Managing and serving as knowledge base for the Agent Resource Center
  • Providing assistance to Relationship Management and Business Development in regards to the Agent Resource Center, specifically basic residual features and reporting
  • Acting as liaison for internal departments and outside agents; communicating questions, updates, and changes as needed
  • Providing agent/partner specific reporting, as requested
  • Accurately assessing internal merchant pricing as requested by agents/partners to determine competitive price points that are profitable
  • Performing related projects and duties as assigned

You could be a great fit with these qualifications:

  • High school diploma or equivalent with previous related work experience required; Associate’s degree in related discipline preferred
  • A strong customer service focus and detail orientation
  • Effective communication and interpersonal skills
  • Experience using Microsoft Office applications
  • Good follow-through skills and ability to resolve issues in a timely manner
  • Ability to manage multiple priorities in a fast paced environment with limited supervision
  • Ability to maintain confidentiality
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Phone Technical Support Representative – Entry Level – Addison, Texas

The Technical Support Representative assists customers with terminal / software issues as it relates to their ability to accept credit card payments at their place of business.

Close date: 01/31/2019

Requirements

  • Work independently or with a team
  • Responsible
  • Career motivated
  • Problem solving skills
  • Multi-tasking skills
  • Basic / Intermediate knowledge of Microsoft Suite products

Responsibilities

  • Field and assess technical support phone calls from business owners and or software vendors.
  • Utilize support resources to establish a workflow to remediate the situation.
  • Provide detailed notes on each call / situation and execute a request to your superior when a call needs to be escalated to higher level support.
  • Schedule and maintain support appointments.
  • Engage in support initiatives when requested
  • Research and evaluate merchant batch and transaction logs for discrepancies
  • Conference in Software Vendors for additional support on third party products and services
  • Manage workload from a Queue based ticket system
  • Log hardware RMA requests and ensure billing / invoicing policies are followed
  • Backup support for Customer Service
Apply Now

Project Manager – Tampa, FL; Dallas, TX; Moorestown, NJ; Atlanta, GA

Our Project Managers provide project management support for business systems development, infrastructure changes, and interdepartmental support efforts. This role will ensure that Project Governance created by the PMO is followed with every assigned project by maintaining requested changes/edits to the original project by executing the Change Request process. They will also provide guidance and user training to the organization on project governance, processes and procedures and identify, gather and report on metrics for existing processes and procedures.

Requirements

  • Bachelor’s Degree and 5 years of experience in a project oriented role within the merchant acquiring, credit card processing, or software development industries
  • Strong understanding of the lifecycle of technology projects and SDLC
  • MS Visio and MS Project experience is required
  • Ability to support waterfall assigned projects and agile assigned projects
  • Solid project management experience with software & systems development, IT Infrastructure changes and business interdepartmental support
  • PMP Certification a plus
  • Ability to work on multiple tasks/projects concurrently, meet deadlines and work under pressure
  • Strong leadership, planning, and time management skills
  • Work towards becoming an EVO Subject Matter Expert
  • Ability to communicate effectively (both orally and written) with the team, senior management, stakeholders, and vendors
  • Excellent facilitation skills
  • Demonstrated ability to communicate technical concepts to technical and non-technical people (written and oral)
  • Demonstrated ability to assist in preparation of project documents as needed (e.g. Status Reports, Project Budget Analysis, Business Cases / Requirements (BRD), Functional Requirements (FRD), Project Schedules, Risk and Issue Logs)
  • Demonstrated experience conducting presentations and effectively participating in meetings
  • Advanced critical thinking and problem solving skills
  • Ability to work independently and with a team environment
  • Expertise in managing and working with teams across multiple locations
  • Proficient in Windows based computer applications (Microsoft Office Suite and MS PowerPoint)
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

Responsibilities

  • Must understand the Business Sponsor’s requirements in order to build the Project Team
  • Manage day to day project administration and coordination activities to support the project teams
  • Manage medium to large projects, tasks and project change management
  • Organize and administer project meetings and prepare resulting communications for distribution
  • Maintain and develop project documentation and communications
  • Manage document version and change control for all project documentation
  • Contact team members for regular updates of project status reports and prepare project status reports for approval
  • Manage the issues list based on input from project team meetings and steering committee meetings and follow up to ensure resolution
  • Maintain enterprise project schedule. Make necessary edits as needed (i.e. establish/revise a baseline, apply effort estimates, modify based on approved project changes to scope, schedule, cost and quality)
  • Manage the project budget and forecasts
  • Report on the project team’s resource allocation and forecasts
  • Assist with training/educating staff on the PMO methodology and project-related activities
  • Support the PMO presence on SharePoint

 

Apply Now

Representative, Lead Generation – Cincinnati, OH

This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Minimum Qualifications

  • Associate’s or Bachelor’s Degree a plus
  • Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of merchant and bank products/services and/or payment sales experience
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Essential Functions

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

Non-Essential Functions

  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Report to the Manager, Inside Sales. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Sales Account Executive – Cincinnati, Ohio

The Sales Account Executive’s role is to meet company assigned quotas in booking merchant accounts for payment processing services.

Close date: 02/01/2019

Requirements

  • Minimum of 2 years successful sales experience preferred
  • Degree from a 4-year college or the equivalent preferred
  • Effective knowledge of Microsoft Office suite including Word and Excel required
  • Merchant Card Industry experience preferred
  • Experience with a CRM (ie: Salesforce) preferred
  • High School diploma required

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines.
  • Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment.
  • Ability to exercise discretion and independent judgment in making decisions.
  • Ability to interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to handle confidential material appropriately.
  • Ability to meet company assigned quotas.
  • Ability to travel as requested by company.
  • Make consultative sales calls to inactive referral partners and sell them on the concept of becoming an active referral partner of EVO B2B.
  • Make consultative sales calls to existing active referral partners and solicit referrals to their clients for merchant processing services.
  • Make sales calls to referred merchants and solicit their merchant processing account.
  • Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts.
  • Travel to regional and national trade shows to support assigned referral partners as needed.
  • Travel to referral partners’ locations as requested by management in order to train their sales staff on how to properly refer merchant processing potential clients.
  • Travel to referral partners’ locations as requested by management to provide in-person sales support for clients we are soliciting for merchant processing services.
  • Provide education and training to referral partners in order to increase referral activity from strategic partners.
  • Review service and escalation issues and refer sales offices to training programs accordingly.
  • Maintain thorough knowledge of card industry regulations, integrated and non-integrated POS terminals and applications along with internal new application processing procedures.
  • Perform miscellaneous job duties as assigned.
Apply Now

Senior Account Executive, Software Sales – Anaheim, CA (Nodus)

We are excited to welcome a dynamic Senior Account Executive, Software Sales to our growing Anaheim office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: Our Sales Account Executive will be tasked with selling Nodus software across the US, with EVO electronic payment solutions integrated into ERP’s.

What will you be doing?

  • Sales of Nodus software with electronic payment solutions integrated with ERPs (Microsoft and/or Oracle) through telesales calls and demos
  • Sales will take place to new customers via new partner relationships
  • Meet personal/team sales targets and call handling quotas
  • Meet or exceed assigned revenue quota by driving new sales through identifying, closing and maintaining positive and proactive relationships with partner accounts
  • Attend, travel and represent Nodus at tradeshows when needed
  • Handle questions/complaints, provide appropriate/alternative solutions in a timely manner and follow up to ensure customer satisfaction on all software related inquiries
  • Maintain records of customer interactions, process customer accounts and file documents
  • Update and maintain prospects/customers information in company CRM
  • Build and maintain relationships with end users and partners
  • Self-generate leads in order to win new business
  • Learn the Nodus solutions and be able to conduct a complete demonstration within 60 days of hire date
  • Routinely utilize and practice using Nodus products in order to properly demonstrate the product capabilities to potential and current clients (including: creating and conducting presentations, webinars and product demonstrations)

You could be a great fit with these qualifications:

  • This position is in-house position. You will be required to work from the Nodus head office currently located in Anaheim, CA during the hours of 8 AM Pacific to 5 PM Pacific
  • Bachelor’s degree required
  • 5+ years’ experience selling proprietary software with ERP (Microsoft or Oracle) integration, preferred
  • Knowledge of enterprise software sales, software sales cycles as well as payment gateways and processors experience, preferred
  • Experience in the software industry and launching integrated payments solutions, preferred
  • Understanding of cloud based applications and experience with SaaS delivery model, preferred
  • Understanding of the channel system (ISO, VAR, System Integrators and their revenue model) preferred
  • Strong customer support experience and proven track record of meeting or exceeding goals
  • Strong customer service and presentation skills with ability to make outgoing calls for lead generation and qualification
  • Excellent communication (oral and written) and interpersonal skills
  • Experience with CRM systems and practices
  • Proficient in Microsoft Office Suite
  • Must possess time management skills, with the ability to make timely decisions
  • Possess good organizational skills
  • Possess leadership skills and the ability to work with a team
  • Ability to think strategically
  • Possess people skills and the ability to solve problems
  • Ability to build and maintain effective networks
  • Strategy development and project management skills
  • Internet knowledge/base navigation and use required
  • Ability to work independently required
  • Ability to travel as requested
  • Business acumen to understand customer’s business processes, eCommerce and accounts receivable process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Senior Accountant – Melville, NY

With minimal supervision, the Senior Accountant will participate in a wide range of accounting activities, including account reconciliations and variance analysis. The successful candidate will be responsible for reviewing detailed reconciliations of balance sheet accounts, as well as coordinating the preparation and execution of month-end schedules and financial reports, while promoting and maintaining a professional working relationship with internal and external customers.

Minimum Qualifications

  • Bachelor’s Degree in Accounting or related field and at least 3-7 years of experience in accounting, finance or related environment; credit card processing industry a plus.
  • MBA, and/or CPA is a plus.
  • Practical knowledge of General Accepted Accounting Principles (GAAP).
  • Practical knowledge of accounting systems. Microsoft Dynamics AX a plus.
  • Basic mathematical skills including calculation of ratios, compounding interest, depreciation, accruals, etc.
  • Detailed-oriented and has the ability to manage multiple projects.
  • Attention to accuracy and detail in processing information.
  • Must have a positive attitude and good work ethics.
  • Excellent follow-through skills and ability to resolve issues in a timely manner.
  • Excellent analytical, organizational and problem solving skills.
  • Ability to maintain cooperative working relationships with team and customers.
  • Ability to work and communicate effectively with all levels of operations and senior management.
  • Ability to adapt to a dynamic environment.
  • Good oral and written communication skills are necessary.
  • Ability to maintain confidentiality.
  • Ability to work independently as well as in a team.
  • Basic/Intermediate level knowledge of various functions in MS Excel. (Any Excel features required – pivot tables, etc.)
  • Competent in other Windows based computer applications (Microsoft Office, Dynamics AX), etc. Great Plains, MIDAS a plus.
  • Experience with BlackLine accounting software a plus.

Essential Functions

  • Perform timely completion of monthly, quarterly and annual closing activities, reconciliations and general ledger entries for multiple entities.
  • Maintain responsibility for all accounting work necessary to ensure Intercompany transactions on a global basis are recorded correctly to ensure proper eliminations.
  • Supervise and mentor staff to ensure tasks are completed accurately and timely.
  • Review monthly bank reconciliations and work with the other departments to identify and correct discrepancies
  • Maintain an audit trail of analysis, calculations and approvals and in local work papers
  • Perform variance analysis and prepare detailed analytics for SG&A expenses on a monthly basis.
  • Provide assistance to internal and external auditors, including explanations of journal entries/support and work papers upon request.
  • Meet or exceed established department performance metrics.
  • Keep abreast, through continuing education of changes, new technologies in the field of finance and accounting, etc.
  • Document and maintain position processes to help ensure position continuity and for reference in the performance management process.

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with co-workers, etc.
  • Must be able to sit for long periods of time.
  • Must be able to work overtime, holidays and weekends as needed by management.
  • Must be able to travel domestically and internationally, less than 5%. Valid driver’s license and passport required.

Organizational Relationships

Report to the Accounting Manager. Interface with internal and external stakeholders.

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Senior Product Manager, eCommerce Solutions – All Offices

The Senior, Product Manager – eCommerce Solutions will be responsible for the development and implementation of the overall eCommerce product strategy for EVO US and Canada

Basic Purpose

EVO Payments is a leading payments processor and acquirer for merchants, financial institutions, government organizations and multinational corporations located throughout North America and Europe. A key part of EVO’s success is dependent upon providing competitive and easy to integrate eCommerce solutions to our clients which include merchants and ISVs.

The Senior, Product Manager – eCommerce Solutions will be responsible for the development and implementation of the overall eCommerce product strategy for EVO US and Canada.  This includes development and enhancement of our eCommerce gateway and related products as well as serving as the EVO expert of the overall eCommerce marketplace.   Responsibilities will include ongoing management of the full product life cycle – product vision, requirements, development, launch, enhancement, maintenance and EOL.

The incumbent will set the product vision based on input gathered from internal sales and relationship staff, market observation, vendor input, etc.  This will require the management of several initiatives simultaneously.  The incumbent, will also have the responsibility to revise priorities and timelines to achieve the company objectives.   While the focus of the role is on the EVO proprietary eCommerce solutions the incumbent will additionally have responsibility for any 3rd party eCommerce solutions we utilize, including responsibility for managing the related relationships.

Minimum Qualifications

  • 8+ years in the payment industry required
  • Bachelor’s Degree required
  • 5+ years of eCommerce Product Management experience required
  • In-depth knowledge of eCommerce related PCI and card brand regulations required
  • Demonstrate initiative and be capable of self-managing with little direction.
  • Extremely detail oriented.
  • Communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to work with development teams in multiple locations
  • Communicate technical concepts and requirements clearly to both development and business resources
  • Handle multiple projects while working in a fast-paced environment.
  • Serve as a liaison between vendors, and internal departments.
  • Exercise discretion and independent judgment in making decisions.
  • Interact effectively and positively with all levels of personnel, partners, and vendors.
  • Assume leadership role and motivate project team to meet stringent timelines.

Essential Functions

  • Set product vision and effectively communicate it to management, business development and technical staff
  • Understand and apply card brand and PCI requirements to the assigned products
  • Own end-to-end responsibility for product lifecycle.
  • Coordinate with other Product Managers, Accounting, IT, Software and Development, Marketing, Training, and Client Services.
  • Maintain successful relationships with vendors, and act as the first point of contact for vendors.
  • Define Implementation’s KPIs and oversee tracking and reporting of performance to ensure quality of service.
  • Promote EVO’s mission, core values and strategic objectives by providing consistent communication, reporting tools and establishing department goals/objectives to follow.
  • Collaborate with senior leadership on departmental financial guidelines and manage to budget.
  • Drive team excellence and a culture of building relationships while delighting customers and partners and internal stakeholders.

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment and remote field work.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit and stand for long periods of time.
  • Must be able to work overtime, holidays and weekends as necessary based on business needs.
  • Must be able to travel domestically and internationally, approximately 30%

Organizational Relationships

Reports to the SVP, Product Development. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

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Senior Product Manager, Transaction Processing Solutions – All Offices

EVO Payments is looking for a dynamic, entrepreneurial and experienced Senior Product Manager to join our Product Management team to play a critical role in helping drive our success.

Basic Purpose

EVO Payments is a leading payments processor and acquirer for merchants, financial institutions, government organizations and multinational corporations located throughout North America and Europe. A key part of EVO’s success is dependent upon providing leading edge transaction processing solutions that support a competitive set of products to our clients which include merchants and ISVs.

EVO Payments is looking for a dynamic, entrepreneurial and experienced Senior Product Manager to join our Product Management team to play a critical role in helping drive our success. We are looking for someone truly passionate about building great products that will help make every experience seamless, simple, and intuitive for our ISVs and merchants.  You will work collaboratively across EVO product and technology teams to develop and implement the overall transaction processing strategy for EVO US and Canada.  This includes development and enhancement of our integration and authorization platforms as well as leading the ongoing development and enhancement of our global Omnichannel strategy.  The incumbent will work closely with the product team to insure our processing platforms fully support the market needs of the overall product set.  Additionally the incumbent will serve as the market expert on payment transaction processing.   Responsibilities will include ongoing management of the full product life cycle – product vision, requirements, development, launch, enhancement, maintenance and EOL.

The incumbent will set the product vision based on input gathered from the product and technology teams, market observation and the need to maintain compliance with card brand regulations.  This will require the management of several initiatives simultaneously.  The incumbent, will also have the responsibility to revise priorities and timelines to achieve the company objectives.

Minimum Qualifications

  • 8+ years in the payment industry required
  • Bachelor’s Degree required
  • 5+ years of experience with payment transaction processing required. Must have understanding of Payment Industry ecosystem, gateway services, security services, and tokenization
  • In-depth knowledge of card brand regulations required
  • Demonstrate initiative and be capable of self-managing with little direction.
  • Ability to see the big picture and still focus on details
  • Communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to work with development teams in multiple locations
  • Communicate technical concepts and requirements clearly to both development and business resources
  • Handle multiple projects while working in a fast-paced environment.
  • Exercise discretion and independent judgment in making decisions.
  • Interact effectively and positively with all levels of personnel, partners, and vendors.
  • Assume leadership role and motivate project team to meet stringent timelines.

Essential Functions

  • Set product vision and effectively communicate it to management, business development and technical staff
  • Understand and apply card brand and PCI requirements to the assigned products
  • Own end-to-end responsibility for product lifecycle.
  • Coordinate with other Product Managers, Accounting, IT, Software and Development, Marketing, Training, and Client Services.
  • Define Implementation’s KPIs and oversee tracking and reporting of performance to ensure quality of service.
  • Promote EVO’s mission, core values and strategic objectives by providing consistent communication, reporting tools and establishing department goals/objectives to follow.
  • Collaborate with senior leadership on departmental financial guidelines and manage to budget.
  • Drive team excellence and a culture of building relationships while delighting customers and partners and internal stakeholders.

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment and remote field work.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit and stand for long periods of time.
  • Must be able to work overtime, holidays and weekends as necessary based on business needs.
  • Must be able to travel domestically and internationally, approximately 30%

Organizational Relationships

Reports to the SVP, Product Development. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Senior Representative, Lead Generation – Cincinnati, OH

The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales & marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Minimum Qualifications

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Essential Functions

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

Non-Essential Functions

  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Report to the Manager, Inside Sales. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Sr. Quality Control Representative – Cincinnati, OH

The B2B Sales Senior Quality Assurance role is responsible for working with the Sales Managers to monitor and qualify all sales appointments. This will include training new Quality Assurance Representatives to learn and understand the department roles, utilizing Salesforce and other reporting tools to log results, pay cash bonuses and utilizing our phone system to listen to recorded and live calls as necessary. The Senior Quality Assurance role must be able to identify any training issues, coaching instances as well as help to maintain high quality appointments. The incumbent must be able to establish and maintain strong relationships with management and personnel.

Minimum Qualifications

  • Minimum of 3+ years in a phone sales or Sales administration role preferred
  • Bachelor’s degree preferred but not required
  • Proficient in computer skills in Word, Excel, and Windows based programs, including Outlook. Salesforce experience preferred but not required
  • Strong self-management, time management and follow-through skills.
  • Excellent written and verbal communication skills.
  • Sales Training Experience or Leadership Experience.
  • Strong communication including oral and presentation skills

Essential Functions

  • Monitor inbound and outbound calls from B2B sales teams to ensure all qualification criteria is met along with expected level of quality and professionalism.
  • Monitor inbound calls from Client Services to ensure an excellent level of customer service is maintained and issues are resolved quickly & correctly.
  • Measure and report on the quality of appointments set by B2B Sales teams.
  • Coach and mentor Sales Reps & Client Services on performance issues and develop plans to increase quality/performance in conjunction with management.
  • Review all audits with management prior to being reviewed with the employee if the quality is below the standards agreed upon.
  • Assist management with sales reporting, metrics and coverage as needed.
  • Maintain thorough knowledge of all processes, procedures and information that affect/impact the department and company as a whole.
  • Identify and resolve problems in a timely manner.
  • Adapt to changes in the work environment; change approach or method to best fit the situation, able to deal with frequent change, delays or unexpected events.
  • Participation in sales trainings and meetings as available/needed.
  • Perform regular analysis on trends identified throughout the department to ensure there are no gaps in training, understanding of procedures and any other issues noted. Provide those findings to management on a monthly/quarterly basis or as deemed appropriate.
  • Minimal travel may be necessary
  • Work to create criteria for scoring/monitoring calls for Sales and Client Services to track/measure intangible aspects of the positions.
  • Group training/review of scored calls for ongoing feedback and training.
  • Assisting with new hire training as needed for sales roles.
  • Assist with payroll by issuing bonus vouchers, tracking bonuses, etc. for both Sales and Client Services.
  • Train new Quality Assurance Representatives as needed.

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work holidays and weekends as necessary based on business needs
  • Must be able to travel domestically, approximately 10%

Organizational Relationships

Reports to the Director, Operations (B2B), Interface with internal customers (Sales reps, managers, research, etc.).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Technical Support Representative – Tampa, FL

The Representative, Technical Support’s role is to provide POS technical service and support to EVO’s internal and external merchant base and respective sales channels.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. The Representative, Technical Support’s role is to provide POS technical service and support to EVO’s internal and external merchant base and respective sales channels.

Minimum Qualifications

  • All applicants must pass a drug test, background check, and credit evaluation.
  • Credit card experience in the acquiring or issuing industries preferred.
  • Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 3 years of experience in a senior level, top tier, technical support or customer service help desk role required.
  • Ability to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard required.
  • Ability to work evenings, weekends, overnight and holidays as needed for support, training and/or conversions required.
  • Ability to utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision required.
  • Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment required.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Ability to adapt to frequent or unexpected changes in the work environment and be able to adjust approach or method to best fit the current situation required.
  • Strong analytical, problem solving, decision making skills required.
  • Acceptable attendance and performance standards required.

Essential Functions

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, internal work orders and escalation requests in an ACD call queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Maintain call queue awareness at all times and maintain adherence to call center operating guidelines as provided by management.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Assist merchants with reconciling their processed transactions.
  • Troubleshoot, configure and perform maintenance functions on POS terminals, peripheral equipment, POS applications and semi-integrated solutions according to set procedures.
  • Maintain detail-oriented and customer-centered focus while troubleshooting POS related issues or working requests to ensure accurate and efficient maintenance of work. Make accuracy and quality a priority by double-checking work prior to completion.
  • Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.
  • Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front end processing systems and proprietary internal systems.
  • Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.
  • Work independently in a fast paced environment and adhere to deadlines even when under pressure.
  • Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit for long periods of time.
  • Must be able to work overtime, holidays, overnight and weekends as necessary based on business needs.

Organizational Relationships

Reports to the Supervisor, Technical Support. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now