Current Openings

Looking for a career opportunity? View our up-to-date list of the wide-ranging job openings across the country with EVO.

Accountant, Analytics – Melville, NY

We are excited to welcome a dynamic Accountant to our growing Melville office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: Our Accountant will be responsible for analytical reviews of business results as well as assisting in the preparation and execution of month-end schedules and financial reports, while promoting and maintaining a professional working relationship with internal and external customers.

What will you be doing?

  • Preparation of various Balance Sheet and Income Statement reconciliations
  • Perform monthly variance analysis and reconcile all discrepancies
  • Communicate with our local accounting teams globally
  • Evaluate, document, and administer effective controls to increase process efficiencies and mitigate risk
  • Maintain an audit trail of analysis, calculations and approvals
  • Preparation of global consolidation workbooks

You could be a great fit with these qualifications:

  • Bachelor’s Degree with a concentration in accounting from an accredited college or university
  • Knowledge of generally accepted accounting principles (GAAP)
  • Advanced Microsoft Excel skills (Pivot Tables, V Look-ups, Formulas, etc.)
  • Good oral and written communication, organization and analytical skills are necessary
  • Detail oriented, well organized, ability to work independently
  • Ability to multi-task in a timely and professional manner and prioritize daily work load
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude
  • Ability to maintain confidentiality
  • Ability to work collaboratively in a team environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Administrator, Salesforce – Tampa, Florida

The Salesforce Admin/Developer will work as part of the team dedicated to ensuring that we are maximizing efficiency and full features and benefits of the system based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator/Developer will perform both basic admin duties as well as develop new and enhanced salesforce modules, Integrations and processes. This position will report directly to the Senior Director of Sales Infrastructure.

Requirements

  • 3+ years of Salesforce experience;
  • 3+ years of Salesforce administration experience
  • 2+ years of Salesforce Development experience preferred
  • Experience with APEX and Force development
  • DocuSign/Spring CM Integration Experience preferred
  • In‐depth knowledge of the standard capabilities of SFDC
  • Strong reporting background using standard reporting tools
  • Detail oriented and self‐starter with strong written and interpersonal skills
  • Ability to work independently, as well as part of a team
  • Strong problem solving skills, data and software applications
  • Bilingual preferred (English/Spanish, other languages also helpful)

Responsibilities

  • Create and manage changes to the system
  • Develop and manage Salesforce architecture globally
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
  • Gather requirements from end users
  • Manage new releases of SFDC and efficiently roll out new features
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions
  • Create custom objects when necessary
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment;
  • Provide support functions as needed
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes
  • Grant/ remove and maintain user licenses
  • Design, Create and maintain user roles, profiles and hierarchies
  • Monitor application storage usage and archive data as needed
  • Provide one to one training to end users on an on‐going basis
  • Assist sales management to create processes in salesforce.com to help monitor activities, trends, sales and leads
  • Be the company SME on Salesforce.com
  • Document company processes and workflows
  • Manage duplicate records
  • Monitor and improve data quality
  • Perform miscellaneous job duties as assigned
Apply Now

Business Development Executive, B2B – California

The Regional Sales Manager for EVO B2B (a division of EVO Payments International), will be responsible for hitting sales quotas targeting mid-market B2B companies ($10Mil - $250Mil Annual Sales). This includes leveraging existing network, lead generation leveraging various prospecting strategies & amp; various lead channels to develop and manage a healthy pipeline. This job will play a key role in assisting the B2B Senior Sales Director and B2B Division attaining growth goals. Additionally this job will work with the other sales support teams (Prospect Development, Partner Sales & Integrated Sales) as well as other support teams within EVO B2B.

Close date: 01/31/2019

Requirements

  • Bachelor’s degree preferred
  • Requires 5+ years of experience in sales role, preferably in B2B sales and/or payment processing industry
  • Experience with lead generation and prospect management
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Self-motivated and self-directed, goal oriented
  • Able to professionally and confidently communicate with C-Level Executives
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Excellent analytical and time-management skills
  • Demonstrated and proven sales results
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Responsibilities

  • Identifying, qualifying, and securing business opportunities
  • Building business relationships with potential clients within specific territory
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Developing customized targeted sales strategies
  • Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Coordinating business generation activities
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
  • Closing sales and working with client through closing process
  • Meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting
  • Generate sales leads and cultivate relationships with prospects through phone calls and on-site visits
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals
Apply Now

Business Development Executive, B2B – Mid-Atlantic Region (DC, Baltimore, Philadelphia)

The Business Development Executive for EVO’s B2B Group will be responsible for hitting sales quotas targeting mid to large market B2B companies ($20Mil - $1Bil Annual Sales). This includes leveraging existing network, lead generation leveraging various prospecting strategies & various lead channels to develop and manage a healthy pipeline. This job will play a key role in assisting the B2B Senior Sales Director and B2B Division attaining growth goals. Additionally, this position will work with the sales support teams (Prospect Development, Partner Sales & Integrated Sales) as well as other support teams within the B2B division.

Requirements

  • Bachelor’s degree preferred
  • Requires 5+ years of experience in sales role
  • Preferred experience in B2B sales and/or payment processing industry
  • Experience with lead generation and prospect management
  • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
  • Self-motivated and self-directed, goal oriented
  • Able to professionally and confidently communicate with C-Level Executives
  • Able to work accurately under stress and pressure to meet competing deadlines
  • Excellent analytical and time-management skills
  • Demonstrated and proven sales results
  • Knowledge of sales process from initiation to close
  • Ability to work independently or as an active member of a team
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • CRM/Salesforce experience preferred

Responsibilities

  • Identifying, qualifying, and securing business opportunities
  • Building business relationships with potential clients within specific territory
  • Collaborating with sales and leadership to secure, retain, and grow accounts
  • Developing customized targeted sales strategies
  • Creating informative presentations; Presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
  • Coordinating business generation activities
  • Maintaining database (Salesforce, CRM, Excel, etc.) of prospective client information
  • Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
  • Closing sales and working with client through closing process
  • Meeting or exceeding annual sales goals.
  • Collaborating with management on sales goals, planning, and forecasting
  • Generate sales leads and cultivate relationships with prospects through phone calls and on-site visits
Apply Now

Business Development Representative, eCommerce – Remote

The E-commerce Business Development Representative's role is to meet company assigned quotas in signing contractual agreements, completing integrations and producing processing merchants. This position will focus on E-commerce referral partners, web developers, and system integrators who will provide merchant account leads to EVO. The E-commerce Business Developer will contribute to our company’s sales objectives while building long-term client relationships.

Requirements

  • Minimum of 4 years successful sales experience required
  • Relevant E-commerce and payments ecosystem knowledge
  • Bachelor’s degree from a 4-year college or the equivalent preferred
  • Must possess time management skills, with the ability to make timely decisions
  • Possess good organizational skills
  • Possess leadership skills and the ability to work with a team
  • Possess people skills and the ability to solve problems
  • Ability to build and maintain effective networks
  • Effective computer skills in Word, Excel and Windows based programs including email required
  • Internet knowledge/base navigation and use required
  • Merchant Card Industry experience preferred
  • All applicants must pass a drug test, background check, and credit evaluation
  • High School diploma required
  • Ability to work independently required

Responsibilities

  • Meet company assigned goals and quotas for signed agreements, MID and revenue production, Communicate effectively in both verbal and written formats with individuals or groups
  • Prospect and schedule meetings with E-commerce focused referral partners, web developers, and system integrators
  • Attend industry tradeshows and travel to meet prospects
  • Demonstrate effective sales practices and delivery
  • Make outbound sales calls to potential referral partners to establish interest in becoming an active partners of EVO Payments International
  • Solicit referral agreements and productivity commitments for merchant processing services
  • Coordinate with supervisor to negotiate terms of referral agreements for the purpose of establishing a mutually beneficial partnership
  • Coordinate efforts with Sales Engineers of the certification process for card-not-present products as they relate to E-commerce focused referral partners, web developers, and system integrators
  • Work with Relationship Managers on boarded referral partners for ongoing referral sourcing and service
  • Input and/or update referral partners in EVO internal databases such as Salesforce
  • Identify and provide input to supervisor on any potential referral partner concerns, risks and competitive information including market trends
  • Conduct sales strategy meetings with referral partners in order to strengthen relationship and increase qualified referral activity
  • Maintain thorough knowledge of card industry regulations, Ecommerce trends, applications and internal procedures
  • Maintain current knowledge of EVO products, services and processes. Attend all new product and service training sessions as assigned by supervisor
  • Manage and meet departmental and individual quotas as assigned
Apply Now

Customer Support Representative – Tampa, Florida

The Customer Support Representative’s role is to provide a consistent high level of quality service to our Sales Partners calling into the call center.

Close date: 02/28/2019

Requirements

  • Credit card experience in the acquiring or issuing industries preferred.
  • Merchant Services/Customer Service experience in the card acquiring industry preferred.
  • Effective knowledge of Microsoft Office suite including Word, Excel, PowerPoint and Outlook.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 1 year call center experience.
  • Must be able to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard.
  • Ability to work evenings, weekends and holidays as needed for support, training and/or conversions.
  • Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision.
  •  Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Strong analytical, problem solving, decision making skills.
  • Meet acceptable attendance and performance standards.

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, faxes, and internal work orders in a queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Prepare and QA including but not limited to merchant processing applications, inbound & outbound shipping requests, welcome kits, and orders for EVO products.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Run and analyze daily and weekly reports via proprietary systems, exporting reports to spreadsheets and emailing as needed.
  • Maintain electronic and physical files.
  • Consistently meet benchmark performance standards and take initiative to exceed expectations as documented in the call performance script and appraisal standards.
  • Log interactions, which include calls, emails, fax, and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Apply quick and creative thinking.
  • Attend trainings and maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Understand Sales Partner’s business and in conjunction with the partner’s line of business, educate partner on Sterling’s innovative product offerings, agent friendly tools and marketing collateral located in SNAP in order to win agent’s business.
  • Work with Sales Partner and internal teams, such as Strategic Programs, to validate pricing options and offer guidance on potential merchant accounts.
  • Work closely with management to offer feedback regarding service and training needs of the various sales organizations.
  • Navigate multiple screens and databases to research merchant issues, reconciliation of merchant statements and other data, and provide updates to agents, partners, and/or merchants.
  •  Function as backup/overflow for Merchant Services and Technical Support departments.
  • Document and escalate Sales Partner and merchant related requirements as needed.
  • Demonstrate flexibility to change and offer input to improve self and team efficiency as related to job processes and procedures.
  • Provide on the job mentoring to new employees and team members at the direction of Support Services Manager.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.
Apply Now

Developer, Software – Melville, New York

The Software Developer's role focuses on building and maintaining mission-critical systems in support of our domestic and international operations.

Requirements

  • Bachelor’s degree in computer science or a related field and/or 3 years of experience in software development
  • Experience with C#, ASP.NET & MVC
  • Experience developing web UIs using CSS, JavaScript, jQuery, and frameworks such as Bootstrap
  • Experience developing APIs
  • Experience developing complex T-SQL queries in support of reports and/or database-driven applications.
  • Familiarity with AJAX and web services and WCF
  • Proficiency in Microsoft development and server environments, including Visual Studio and Team Foundation Server
  • Exposure to the Agile methodology
  • Excellent customer service and organizational skills
  • Effective communications and interpersonal skills
  • Ability to manage multiple priorities in a fast-paced environment with limited supervision
  • Ability to work independently, but with a team focus
  • Knowledge of standard software development concepts, practices, and procedures
  • Ability to establish priorities, work collaboratively and meet objectives

Responsibilities

  • Code user interfaces and back-end business logic in .NET , C#, MVC, and other technologies as needed
  • Develop stored procedures in T-SQL
  • Assist in ongoing maintenance and production support of existing application programs
  • Produce technical documentation for product functionality
  • Perform unit testing and debug programs
  • Learn new technologies as required
Apply Now

Director, eCommerce Sales – Cincinnati, Dallas, Denver, Portland (Maine) or Tampa

We are seeking a dynamic leader for our e-Commerce channel. The e-Commerce channel currently has approximately 40 employees. The leader will be responsible for creating a strategy to grow this channel and create a technology roadmap to sustain the growth year over year.

Requirements

  • Five years of experience in e-Commerce role or related Fintech channel
  • Knowledge of Stripe, Authorize.net and PayPal product stacks
  • Minimum of three years in sales management with proven track record of success
  • Existing relationships within the e-Commerce channel and Fintech industry
  • Experience leading sales teams to successfully meet sales goals and provide outstanding deployment and support to our customers
  • Strong work ethic with desire to coach and mentor sales team
  • Exceptional written, verbal, interpersonal, and presentation skills
  • Outstanding academic credentials from a recognized academic institution

Responsibilities

  • Implement the strategy to grow EVO’s e-Commerce channel
  • Develop and lead a high performing team of sales talent and provide outstanding support to e-Commerce customers
  • Assist in developing clear metrics for the sales team to measure and improve the e-Commerce sales channel
  • Identify opportunities for growth or strategic partnerships
  • Support the management of key customer relationships and development of a pipeline of new relationships for EVO
Apply Now

EMV Credit Card Terminal Specialist (Inside Sales) – Addison, Texas

This position is responsible for managing outbound and inbound warm calls using advanced lead management tools. No cold calling. There are over 200,000 existing customer prospects. Health benefits, 401k and competitive time off package. Global advancement opportunities.

Close date: 01/31/2019

Requirements

  • 2 + years inside sales or equivalent experience
  • A positive, goal-oriented approach to daily activities
  • Highly motivated self-starter with honesty and integrity
  • Excellent communication skills and team-oriented attitude
  • Some financial background, and basic MS Office skills a plus

Responsibilities

  • Successful management of high paced, outbound and inbound warm-calls
  • Assessment of customer need for cash advance product and customer interest
  • Negotiating terms of the cash advance product with current business customers
  • Review and execute customer contracts with business owners over the phone
  • Work with nationwide network of 200+ sales agents to generate additional opportunities
Apply Now

IT Technical Writer – Moorestown, NY or Melville, NY

We are excited to welcome an IT Technical Writer to our growing Moorestown, NJ office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: As an IT Technical Writer, you will be responsible for preparing and/or maintaining documentation pertaining to programming, systems operation and user documentation. This position translates business specifications into user documentation.  The IT Technical Writer will participate in the design and development of technical and end user documentation. This person will work across multiple EVO teams to design, develop, and implement documentation that can be utilized by technical and non-technical end-users.

What will you be doing?

  • Developing Guides and Documentation delivered as online and offline content
  • Supporting Product and System Requirements Documentation. Collaborating with product and content experts; Working with engineers, support, business and product management to document new features and product changes
  • Working with Developers to identify, produce and maintain technical Documentation
  • Maintaining existing Documentation
  • Developing and standardizing company templates and user manuals
  • Assisting with document content system maintenance
  • Working with other team members to understand the publishing requirements and project schedules
  • Anticipating issues and addressing proactively
  • Clearly communicating expectations to all pertinent stakeholders

You could be a great fit with these qualifications:

  • BS in Computer Science or minimum of 5 years working on Software documentation
  • Experience with online and offline publishing
  • Excellent communication skills (oral and written)
  • Proficiency with Adobe writer tool
  • Proficiency with the Microsoft Office Suite
  • Ability to work effectively in a matrixed environment; possess an ability to interact with all levels of the organization to execute against documentation plan
  • A self-starter that will proactively, ask questions, author and drive all documentation activities
  • Passion for technology, quality, user experience and process discipline
  • Strong technical writing skills. Experience documenting in a fast-paced, development environment
  • Ability to balance multiple tasks in a rapidly changing environment
  • Strong analytical, organizational, and project management skills
  • Ability to develop a strong working relationship with technical and business teams
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Lead Generation Representative – Blue Ash, Ohio

This position supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree a plus
  • Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of merchant and bank products/services and/or payment sales experience
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Responsibilities

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas
Apply Now

Lead Generation Senior Specialist – Blue Ash, Ohio

The Prospect Development Senior Specialist supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales and marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Close date: 01/31/2019

Requirements

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Responsibilities

  • Prospect, qualify and develop sales ready leads through targeted outbound calling and email
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

 

Apply Now

National Account Manager – Addison, Texas

Shared Services National Account Manager/Activation Representative is responsible for contacting businesses via telephone and soliciting them on our Partner ISV (Independent Software Vendor) services. A Shared Services NAM/Activation Representative may contact existing customers or new businesses. A Shared Services NAM/Activation Representative must have a detailed understanding of our core products and services. A Shared Services NAM/Activation Representative must be energetic, positive and accurately represent the company in all forms of communications with the merchant.

Close date: 01/31/2019

Requirements

  1. All applicants must pass a drug test, background check, and credit evaluation
  2. High School diploma required
  3. Minimum of 2 years successful sales experience preferred
  4. Degree from a 4-year college or the equivalent preferred
  5. Effective knowledge of Microsoft Office suite including Word, Excel required
  6. Merchant Card Industry experience preferred

Responsibilities

  1. Make outbound sales calls to potential merchants and sell them on the services of EVO Payments International.
  2. Make outbound sales calls to existing merchants and solicit referrals for merchant processing services
  3. Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts
  4. Provide proposed rates and pitch the potential merchant on the benefits of EVO Payments International.
  5. Key and review application with potential merchants.
  6. Follow up on supporting documents requested by the underwriters that are necessary for merchant account approval.
  7. Once approved follow up to activate account with the assigned partner and EVO Payments International.
  8. Maintain thorough knowledge of card industry regulations, integrated credit devices and applications and internal procedures
  9. Perform miscellaneous job duties as assigned

ESSENTIAL FUNCTIONS: 

  1. Ability to communicate effectively in both verbal and written formats with individuals or groups
  2. Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines
  3. Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment
  4. Ability to exercise discretion and independent judgment in making decisions
  5. Ability to interact effectively and positively with all levels of personnel, partners, and vendors
  6. Ability to handle confidential material appropriately
  7. Ability to meet company assigned quotas
Apply Now

Phone Technical Support Representative – Entry Level – Addison, Texas

The Technical Support Representative assists customers with terminal / software issues as it relates to their ability to accept credit card payments at their place of business.

Close date: 01/31/2019

Requirements

  • Work independently or with a team
  • Responsible
  • Career motivated
  • Problem solving skills
  • Multi-tasking skills
  • Basic / Intermediate knowledge of Microsoft Suite products

Responsibilities

  • Field and assess technical support phone calls from business owners and or software vendors.
  • Utilize support resources to establish a workflow to remediate the situation.
  • Provide detailed notes on each call / situation and execute a request to your superior when a call needs to be escalated to higher level support.
  • Schedule and maintain support appointments.
  • Engage in support initiatives when requested
  • Research and evaluate merchant batch and transaction logs for discrepancies
  • Conference in Software Vendors for additional support on third party products and services
  • Manage workload from a Queue based ticket system
  • Log hardware RMA requests and ensure billing / invoicing policies are followed
  • Backup support for Customer Service
Apply Now

Project Manager – Tampa, Florida

Our Project Managers provide project management support for business systems development, infrastructure changes, and interdepartmental support efforts. This role will ensure that Project Governance created by the PMO is followed with every assigned project by maintaining requested changes/edits to the original project by executing the Change Request process. They will also provide guidance and user training to the organization on project governance, processes and procedures and identify, gather and report on metrics for existing processes and procedures.

Requirements

  • Bachelor’s Degree and 5 years of experience in a project oriented role within the merchant acquiring, credit card processing, or software development industries
  • Strong understanding of the lifecycle of technology projects and SDLC
  • MS Visio and MS Project experience is required
  • Ability to support waterfall assigned projects and agile assigned projects
  • Solid project management experience with software & systems development, IT Infrastructure changes and business interdepartmental support
  • PMP Certification a plus
  • Ability to work on multiple tasks/projects concurrently, meet deadlines and work under pressure
  • Strong leadership, planning, and time management skills
  • Work towards becoming an EVO Subject Matter Expert
  • Ability to communicate effectively (both orally and written) with the team, senior management, stakeholders, and vendors
  • Excellent facilitation skills
  • Demonstrated ability to communicate technical concepts to technical and non-technical people (written and oral)
  • Demonstrated ability to assist in preparation of project documents as needed (e.g. Status Reports, Project Budget Analysis, Business Cases / Requirements (BRD), Functional Requirements (FRD), Project Schedules, Risk and Issue Logs)
  • Demonstrated experience conducting presentations and effectively participating in meetings
  • Advanced critical thinking and problem solving skills
  • Ability to work independently and with a team environment
  • Expertise in managing and working with teams across multiple locations
  • Proficient in Windows based computer applications (Microsoft Office Suite and MS PowerPoint)
  • Upon accepted offer, you will be required to submit to a pre-employment drug test and background check

Responsibilities

  • Must understand the Business Sponsor’s requirements in order to build the Project Team
  • Manage day to day project administration and coordination activities to support the project teams
  • Manage medium to large projects, tasks and project change management
  • Organize and administer project meetings and prepare resulting communications for distribution
  • Maintain and develop project documentation and communications
  • Manage document version and change control for all project documentation
  • Contact team members for regular updates of project status reports and prepare project status reports for approval
  • Manage the issues list based on input from project team meetings and steering committee meetings and follow up to ensure resolution
  • Maintain enterprise project schedule. Make necessary edits as needed (i.e. establish/revise a baseline, apply effort estimates, modify based on approved project changes to scope, schedule, cost and quality)
  • Manage the project budget and forecasts
  • Report on the project team’s resource allocation and forecasts
  • Assist with training/educating staff on the PMO methodology and project-related activities
  • Support the PMO presence on SharePoint

 

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Representative, Customer Support – Portland, Maine

Under general supervision, in a customer service call center environment, the Representative will respond to a high number of telephone inquiries about EVO’s products or services by following standard scripts and procedures. Utilize internal systems to research, assist and document customer service issues. Maintain a professional working relationship with internal and external customers.

Requirements

  • High School or equivalent experience and a minimum of 1 year of customer service experience preferably in the finance or banking industry, or other service related industry. Prior call center experience a plus.
  • Strong data entry skills and ability to navigate multiple systems.
  • Attention to accuracy and detail in processing information.
  • Strong organizational and interpersonal skills.
  • Solid customer service etiquette.
  • Willingness to work a flexible schedule and occasional overtime as needed.
  • Possess good oral and written communication skills.
  • Ability to maintain confidentiality.
  • Ability to work independently as well as in a team.
  • Competent in Windows based computer applications (Microsoft Office).

Responsibilities

  • Answer inbound calls to assist merchants, agents, ISO’s and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines.
  • Meet performance metrics to include quality of call and call efficiency.
  • Perform research as it relates to financial and non-financial information requested by a merchant , agent, ISO and internal staff
  • Interpret and educate with regards to certain compliance policies and procedures
  • Notate each call on each merchant account to ensure accurate information for tracking purposes at all times.
  • Verify each call based on established procedures such as caller identification and social security or federal tax id confirmation; update merchant account information as necessary to ensure up-to-date information.
  • Escalate customer service related issues when necessary to team lead, supervisor or manager.
  • Address customer issues and ensure effective and long-term problem resolution by identifying cause and offering solutions.
  • Work closely with the Retention department to assist with retention by identifying merchant concerns.
  • Work closely with the Technical Support department to assist with merchant account and/or product inquiries.
  • Document and maintain position processes to help ensure position continuity and for reference in the performance management process.
  • Open, read, and respond to emails on a daily basis.
  • Conform with and abide by all federal, state, local regulations, Corporate Policies and Procedures, and instructions.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).
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Representative, Lead Generation – Cincinnati, OH

This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. through outbound calls.

Minimum Qualifications

  • Associate’s or Bachelor’s Degree a plus
  • Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of merchant and bank products/services and/or payment sales experience
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Essential Functions

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

Non-Essential Functions

  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Report to the Manager, Inside Sales. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

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Sales Account Executive – Blue Ash, Ohio

The Sales Account Executive’s role is to meet company assigned quotas in booking merchant accounts for payment processing services.

Close date: 02/01/2019

Requirements

  • Minimum of 2 years successful sales experience preferred
  • Degree from a 4-year college or the equivalent preferred
  • Effective knowledge of Microsoft Office suite including Word and Excel required
  • Merchant Card Industry experience preferred
  • Experience with a CRM (ie: Salesforce) preferred
  • High School diploma required

Responsibilities

  • Ability to communicate effectively in both verbal and written formats with individuals or groups.
  • Ability to handle and complete multiple projects, work in a fast-paced environment, and meet deadlines.
  • Ability to utilize personal computer, telephone, facsimile, copier, calculator, and other general office equipment.
  • Ability to exercise discretion and independent judgment in making decisions.
  • Ability to interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to handle confidential material appropriately.
  • Ability to meet company assigned quotas.
  • Ability to travel as requested by company.
  • Make consultative sales calls to inactive referral partners and sell them on the concept of becoming an active referral partner of EVO B2B.
  • Make consultative sales calls to existing active referral partners and solicit referrals to their clients for merchant processing services.
  • Make sales calls to referred merchants and solicit their merchant processing account.
  • Negotiate rates and terms with merchants for the purpose of acquiring profitable merchant accounts.
  • Travel to regional and national trade shows to support assigned referral partners as needed.
  • Travel to referral partners’ locations as requested by management in order to train their sales staff on how to properly refer merchant processing potential clients.
  • Travel to referral partners’ locations as requested by management to provide in-person sales support for clients we are soliciting for merchant processing services.
  • Provide education and training to referral partners in order to increase referral activity from strategic partners.
  • Review service and escalation issues and refer sales offices to training programs accordingly.
  • Maintain thorough knowledge of card industry regulations, integrated and non-integrated POS terminals and applications along with internal new application processing procedures.
  • Perform miscellaneous job duties as assigned.
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Senior Account Executive, Software Sales – Anaheim, CA (Nodus)

We are excited to welcome a dynamic Senior Account Executive, Software Sales to our growing Anaheim office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: Our Sales Account Executive will be tasked with selling Nodus software across the US, with EVO electronic payment solutions integrated into ERP’s.

What will you be doing?

  • Sales of Nodus software with electronic payment solutions integrated with ERPs (Microsoft and/or Oracle) through telesales calls and demos
  • Sales will take place to new customers via new partner relationships
  • Meet personal/team sales targets and call handling quotas
  • Meet or exceed assigned revenue quota by driving new sales through identifying, closing and maintaining positive and proactive relationships with partner accounts
  • Attend, travel and represent Nodus at tradeshows when needed
  • Handle questions/complaints, provide appropriate/alternative solutions in a timely manner and follow up to ensure customer satisfaction on all software related inquiries
  • Maintain records of customer interactions, process customer accounts and file documents
  • Update and maintain prospects/customers information in company CRM
  • Build and maintain relationships with end users and partners
  • Self-generate leads in order to win new business
  • Learn the Nodus solutions and be able to conduct a complete demonstration within 60 days of hire date
  • Routinely utilize and practice using Nodus products in order to properly demonstrate the product capabilities to potential and current clients (including: creating and conducting presentations, webinars and product demonstrations)

You could be a great fit with these qualifications:

  • This position is in-house position. You will be required to work from the Nodus head office currently located in Anaheim, CA during the hours of 8 AM Pacific to 5 PM Pacific
  • Bachelor’s degree required
  • 5+ years’ experience selling proprietary software with ERP (Microsoft or Oracle) integration, preferred
  • Knowledge of enterprise software sales, software sales cycles as well as payment gateways and processors experience, preferred
  • Experience in the software industry and launching integrated payments solutions, preferred
  • Understanding of cloud based applications and experience with SaaS delivery model, preferred
  • Understanding of the channel system (ISO, VAR, System Integrators and their revenue model) preferred
  • Strong customer support experience and proven track record of meeting or exceeding goals
  • Strong customer service and presentation skills with ability to make outgoing calls for lead generation and qualification
  • Excellent communication (oral and written) and interpersonal skills
  • Experience with CRM systems and practices
  • Proficient in Microsoft Office Suite
  • Must possess time management skills, with the ability to make timely decisions
  • Possess good organizational skills
  • Possess leadership skills and the ability to work with a team
  • Ability to think strategically
  • Possess people skills and the ability to solve problems
  • Ability to build and maintain effective networks
  • Strategy development and project management skills
  • Internet knowledge/base navigation and use required
  • Ability to work independently required
  • Ability to travel as requested
  • Business acumen to understand customer’s business processes, eCommerce and accounts receivable process

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Senior Representative, Lead Generation – Cincinnati, OH

The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. This role supports the B2B Sales Development by focusing on setting up B2B opportunities for our regional sales reps in assigned territories throughout the U.S. This role leverages various sales & marketing strategies to build a pipeline of mid-large B2B companies. The Senior Prospect Development Specialist focuses on identifying key decision makers and using various methods of outreach including phone, email, LinkedIn, etc, to initiate contact and schedule initial meetings with our Regional Sales Managers in assigned territories throughout the U.S. Prospect Development concentrates on different lead channels such as successful vertical markets, B2B ERP/CRM and gateway integrations and implementation partnerships as well as various additional initiatives.

Minimum Qualifications

  • Associate’s or Bachelor’s Degree preferred
  • 5+ years Sales experience, especially in B2B or Financial Services
  • Ability to develop new business through prospecting and cold calling
  • Highly motivated to succeed in a performance driven environment
  • Excellent written communication and verbal communication skills
  • Track record of success and quota achievement
  • Computer literacy (Internet Browsing, Microsoft Outlook, Email)
  • Knowledge of fintech and/or merchant and bank products/services and/or payment sales experience
  • Knowledge of B2B ERP/CRM software
  • Outstanding sales, business development and negotiating skills
  • Strong hunter in customer-centered sales with a desire to exceed expectations and quotas
  • Ability to multitask and change direction in ever changing payment processing environment
  • Strong communication including oral and presentation skills
  • Experience with Salesforce a plus

Essential Functions

  • Lead Prospect, qualify and develop sales ready leads through targeted, outbound calling and emails
  • Engage key decision makers to sell B2B services/products over the phone
  • Conduct daily database lead management including capturing, entering, updating, tracking, reporting, and setting leads
  • Meet monthly Sales Opportunity quotas

Non-Essential Functions

  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA)
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA)

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work overtime, holidays and weekends as necessary based on business needs

Organizational Relationships

Report to the Manager, Inside Sales. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments, Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now

Senior Representative, Quality Control – Tampa, Florida

The Senior Representative, Quality Control’s role is to handle all of the call center reporting, review calls, record findings, conduct quality service coaching sessions and report on the quality of service being provided by EVO’s Client Services team members.

Requirements

  • Credit card experience in the acquiring or issuing industries preferred.
  • Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 3 years of work in an ACD call center environment or related experience in customer service or technical support preferred.
  • Experience with POS debit and credit hardware and software preferred but not required.
  • Ability to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard required.
  • Demonstrated attention to detail required.
  • Ability to utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision required.
  • Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment required.
  • Ability to adapt to frequent or unexpected changes in the work environment and be able to adjust approach or method to best fit the current situation required.
  • Acceptable attendance and performance standards required.
  • Satisfactory job performance in current position with no probation within last six months required.

Responsibilities

  • Ensure that EVO’s Client Services “best practices” policies and procedures are being applied to all customer interactions, including but not limited to phone calls, emails, F5 queue requests, faxes, etc.
  • Administer Quality Service Measures, which include interaction monitoring, scoring and one-to-one coaching sessions with the Client Services team members.
  • Coach and mentor Client Service team members on performance difficulties and assist management in the development and maintenance of employee improvement plans, bi-annual and annual reviews to aid in meeting and exceeding department goals.
  • Assist with the scheduling of all Client Services team members, which includes lunch/breaks, shift changes, time off requests, trainings, events, etc.
  • Compile daily/weekly and monthly call stats and record in various call center reports for management, as well as for individual performance scorecards of each representative.
  • Participate in weekly Quality Assurance departmental and monthly management call calibrations.
  • Complete monthly call monitors on each team member within the established timeframes and coach on any instances that fall below satisfactory standards.
  • Provide performance summaries on each new hire after a predetermined timeframe based on skill level and managerial assessment.
  • Update the Quality Assurance SharePoint site to communicate alerts, changes, issues, trends and the Quality Assurance Leader results.
  • Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front end processing systems and proprietary internal systems.
  • Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Lead by example by promoting and adhering to established processes, procedures and guidelines to effectively mentor team members.
  • Escalate issues, as necessary, to management on duty.
  • Coach and assist fellow team members, as necessary, with troubleshooting issues on inbound and outbound calls.
  • Participate in company-wide projects as assigned by management.
  • Assume the role of departmental contact during management absence, as requested.
  • Work closely with management, department trainer and other members of the Quality Assurance team to identify and address gaps in training, error trends, and process improvement opportunities.
  • Update Quality Assurance checklist as needed and redistribute to the teams.
  • Perform miscellaneous job duties as assigned by management.
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Software Development Manager – Denver, CO

We are excited to welcome a Software Development Manager to our growing Denver office. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: As the Manger, Software Development, you will be responsible for developing and enhancing EVO Snap* full stack web products.  This position is responsible for working with and enhancing the code relating to our Hosted Payments, Virtual Terminal, and Dashboard products.  You should have a passion for creating high-quality user interfaces. You enjoy development at every level: high-level strategic planning, supporting project pitches, guiding a team of developers, and doing hands-on project work. You not only own your work, you own the development team’s work, and take pride in putting out an exceptional product. You have solid experience in building dynamic, responsive web pages using Angular, Laravel, PHP, and will include creating modules and components and coupling them into a functional app.  You will also be responsible for creating and validating new payment services, adding value added services, performing code/security reviews and creating detailed design documents.  You will lead a team guiding and instructing junior web developers on the implementation of the full stack.

What will you be doing?

  • Provide mentorship and guidance to the team members to achieve highest levels of quality and productivity
  • Lead the software development projects from idea to implementation by tracking and managing progress, risks and dependencies
  • Act as the architect to design solutions to support growing business needs while thoroughly considering the system impact
  • Work closely with product, marketing and other business stakeholders to gather and refine requirements, and release software in a timely fashion
  • Be adaptive and strike a good balance between speed and efficiency
  • Develop a deep understanding of the system, mentor development team, and enforce coding standards
  • Contribute in change control policies, software builds, deployment strategies, code reviews and software recommendations
  • Support the daily operations of the IT/Tech department
  • Take part in agile ceremonies to estimate and execute programming projects
  • Ensuring high performance on mobile and desktop
  • Writing tested, idiomatic, and documented JavaScript, PHP, HTML and CSS
  • Making sure that your team members can follow in your footsteps by documenting your work

You could be a great fit with these qualifications:

  • S. in computer-related field or equivalent experience
  • 5+ years of full stack development experience
  • 5+ years of SQL database programming experience
  • 5+ years developing with JavaScript, HTML5, CSS3, SQL and PHP
  • Deep understanding of Angular as well as best practices
  • Extensive knowledge of UI/UX and developing mobile first applications
  • Hands on experience writing tests using automation frameworks (Jasmine, Karma, Protractor, PHPUnit, etc.)
  • Minimum 3 years’ experience leading agile development teams
  • Knowledge of object-oriented design and proven implementation skills
  • Expert experience working with source control tools (TFS, SVN, or GIT) with strong understanding of build automation
  • Hands on knowledge of design patterns such as MVP, MVC, MVVM, VIPER
  • Proficiency in using architectural design utilities like Visio, ERDs, UML
  • Strong attention to detail and work ethic
  • Strong analytical and problem-solving skills
  • Excellent communication (both written and verbal) and interpersonal skills
  • Ability to work independently and as a team

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

SOX Compliance Manager – Melville, NY

We are excited to welcome a dynamic SOX Compliance Manager to our growing team. Join the team behind one of the world's largest financial technology providers. EVO Payments Inc. is a leading publicly traded payments processor servicing 600,000 merchants, and licenses across 50 countries in Europe and North America.

Why work at EVO?

  • Learn from and grow with a worldwide payments industry leader
  • Benefit from global career opportunities and advancement
  • Thrive in a collaborative culture that supports innovation
  • Take advantage of a supportive work-life balance
  • Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Why is the role open? We’re growing by leaps and bounds through numerous acquisitions and our recent successful IPO. Our unique and diverse culture nurtures and supports personal and professional growth, facilitating internal promotion. Our substantial growth and internal promotions have allowed us the opportunity to add extraordinary talent to our team!

The goal of the role: The SOX Compliance Manager will work with process owners on implementation, execution and compliance with SOX controls. Since EVO is a newly public company, this role is critical to the formation and roll out of a new SOX 404 program.

What will you be doing?

  • Oversee the development and execution of the company’s SOX compliance program
  • Act as the key point of contact for the company’s external auditors and process owners on all matters related to SOX compliance, including evaluation and resolution of identified control deficiencies
  • Conduct risk assessments of key accounts, financial reporting processes and information systems, and coordinate the scope of the annual SOX assessment process, ensuring adequate coverage with internal audit
  • Collaborate with process owners to update narratives, flowcharts, risk and control matrices and related SOX documentation
  • Coordinate with IT leadership on the design, implementation and evaluation of IT general and automated system controls and configurations
  • Evaluate the design of internal control activities, maintain and update key controls, ensure SOX documentation reflects a high level of quality
  • Implement controls and business processes for new acquisitions
  • Assess the impact of ERP changes to the control environment and recommends appropriate actions/improvements
  • Monitors the control environment to ensure controls are in line and consistent with business processes and risks
  • Serve as a technical resource on all SOX matters, including development, refinement and documentation of internal controls
  • Collaborate with process owners and others to build knowledge and understanding of risks and controls
  • Manage the quarterly control process to support the SOX 302 and related disclosure and reporting process
  • Manage the ongoing improvement and innovation of the SOX program

You could be a great fit with these qualifications:

  • Education: Bachelor’s Degree in Accounting or Finance; MBA a plus
  • Certification: CPA
  • Experience: At least 5 years’ experience in public accounting, accounting and/or internal audit/SOX function
  • Knowledge of Generally Accepted Accounting Principles (GAAP)
  • Working knowledge of Sarbanes-Oxley Act §404 and compliance management experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Technical Support Representative – Tampa, FL

The Representative, Technical Support’s role is to provide POS technical service and support to EVO’s internal and external merchant base and respective sales channels.

Basic Purpose

EVO Payments, Inc. is a leading publicly held payments processor and acquirer for merchants, independent sales organizations, financial institutions, government organizations and multinational corporations located throughout North America and Europe. The Representative, Technical Support’s role is to provide POS technical service and support to EVO’s internal and external merchant base and respective sales channels.

Minimum Qualifications

  • All applicants must pass a drug test, background check, and credit evaluation.
  • Credit card experience in the acquiring or issuing industries preferred.
  • Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
  • High School diploma required.
  • Minimum of 1 year of college or equivalent work experience preferred but not required.
  • Minimum of 3 years of experience in a senior level, top tier, technical support or customer service help desk role required.
  • Ability to sit for prolonged periods of time, wear a headset, look at a computer monitor and utilize a company approved keyboard required.
  • Ability to work evenings, weekends, overnight and holidays as needed for support, training and/or conversions required.
  • Ability to utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision required.
  • Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment required.
  • Experience with POS debit and credit terminal hardware and software preferred.
  • Ability to adapt to frequent or unexpected changes in the work environment and be able to adjust approach or method to best fit the current situation required.
  • Strong analytical, problem solving, decision making skills required.
  • Acceptable attendance and performance standards required.

Essential Functions

  • Ability to communicate effectively in both verbal and written formats with peers and customers, internal and external.
  • Ability to organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines.
  • Ability to exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors.
  • Ability to resolve specific client issues under tight time constraints.
  • Ability to work evenings, weekends, and holidays and overtime as needed.
  • Ability to understand and maintain knowledge of relevant product offering, current support policies and methods of support delivery, in order to provide technically accurate solutions to customers.
  • Ability to handle confidential material appropriately.
  • Answer calls, emails, internal work orders and escalation requests in an ACD call queue based setting and in accordance with service level expectations.
  • Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures.
  • Maintain call queue awareness at all times and maintain adherence to call center operating guidelines as provided by management.
  • Respond to, follow-up, and complete requested assignments in an effective and ongoing manner.
  • Assist merchants with reconciling their processed transactions.
  • Troubleshoot, configure and perform maintenance functions on POS terminals, peripheral equipment, POS applications and semi-integrated solutions according to set procedures.
  • Maintain detail-oriented and customer-centered focus while troubleshooting POS related issues or working requests to ensure accurate and efficient maintenance of work. Make accuracy and quality a priority by double-checking work prior to completion.
  • Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.
  • Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.
  • Maintain thorough knowledge of supported systems, up to but not limited to POS downloader systems, third party portals and support/administration tools, front end processing systems and proprietary internal systems.
  • Attend trainings and complete on-line assessments to maintain a thorough knowledge of all processes, procedures and information that affect / impact the department and company as a whole, included but not limited to card industry regulations, interchange, dues and assessments, and PCI-DSS and PA-DSS compliance.
  • Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.
  • Work independently in a fast paced environment and adhere to deadlines even when under pressure.
  • Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.
  • Perform miscellaneous job duties as assigned by management.
  • Escalate issues, as necessary, to management on duty.

Non-Essential Functions

  • Perform related projects and duties as assigned

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors.
  • Must be able to sit for long periods of time.
  • Must be able to work overtime, holidays, overnight and weekends as necessary based on business needs.

Organizational Relationships

Reports to the Supervisor, Technical Support. Interface with internal and external customers (Sales, Partners, Agents, and Merchants).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments Inc. is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Apply Now