Senior System Administrator

The Senior Administrator is responsible for system security and configuration standards including but not limited to: workstations, servers, printers, networks, and vendor specific hardware and software; for secured and standardized provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participate in technical research and development to enable continuing innovation within the Information Technology group. Maintain a professional working relationship with internal and external customers.

Minimum Qualifications

  • High School or equivalent experience and 3 to 5 years of Systems Administrator work experience in banking or finance industry; credit card processing preferred.
  • Bachelor’s degree in Computer Science generally preferred. MCP, MCSE, or equivalent certification required.
  • Advanced knowledge of Microsoft server operating systems 2008 and 2012.
  • Strong Microsoft Active Directory and domain management skills and demonstrated capability designing the Active Directory schema.
  • Experienced with Group Policy Management
  • Experience with some, but not limited to the following hardware and software products – Microsoft Exchange, Raritan, Microsoft Active Directory, Citrix, Symantec Endpoint Protection, Servers, Symantec Data Loss Prevention, Desktop Computers and Peripherals, Microsoft Office Suite 2016, Printers, Solarwinds, Desktop Central, AD Manager.
  • Strong technical experience in a Windows networking and server support environment.
  • Excellent organizational skills.
  • Strong professional oral and written communications skills.
  • Technical awareness: ability to match resources to technical issues appropriately
  • Good understanding of support tools, techniques, and how technology is used to provide outstanding IT services.
  • Good data entry skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast moving environment.
  • Ability to maintain cooperative working relationships with team and customers.
  • Strong analytical and problem solving skills.
  • High energy, enthusiastic and proactive self-starter.
  • Aptitude to work under pressure and be highly adaptable.
  • Capable of determining accurate timelines and deliverables.
  • Strong service awareness of all organization’s key IT services for which support is being provided.
  • Proficient in Windows based computer applications (Microsoft Office Suite). 

Essential Functions

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Develop, contribute to and maintain installation and configuration procedures and standards.
  • Vulnerability and incident management. (PCI, SOX, SSAE16 standards)
  • Research and recommend innovative, and where possible, automated approaches for system administration tasks.
  • Identify approaches that leverage our existing resources and provide economies of scale.
  • Perform regular file archival and purge as necessary.
  • Create and set up user accounts, permissions and passwords, and change, and delete user accounts as requested.
  • Repair and recover from hardware or software failures.  Coordinate and communicate with impacted parties.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.
  • Suggest and provide IT solutions to business and management problems.
  • Ensure that all it equipment complies with industry standards.
  • Create and execute project plans for IT projects that are assigned.
  • Manage email, anti-spam and virus protection.
  • Provide training and technical support for users with varying levels of it knowledge and competence.
  • Work closely with other departments/organizations and collaborating with other IT staff.
  • Identify tests and install patches, service packs and security upgrades for Windows servers.
  • Provide Help Desk backup support as needed, and support Citrix access for all users.
  • Provide remote access solution implementation and support: VPN, Terminal Services, and Citrix.
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.
  • Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).
  • Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Non-Essential Functions

  • Perform related projects and duties as assigned
  • Occasional travel to other locations to support large projects

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation
  • Must be able to establish and maintain productive, positive and cooperative relationships with ISOs, co-workers, and vendors
  • Must be able to sit for long periods of time
  • Must be able to work holidays and weekends as necessary based on business needs
  • Must be able to travel domestically, approximately <5%

Organizational Relationships

Reports to Manager, IT Systems Administrators. Interface with internal and external customers (i.e., IT team members, Management, End-Users and Business Partners).

Disclaimer

The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Offices: Addison TX

Department: System Administration