Specialist, Risk Support

The Loss Risk Support Specialist is responsible for providing support to the Loss Prevention team. The ideal candidate is one who displays analytical thinking skills, quickly grasps risk management concepts, and is comfortable working with complex database systems. This individual will gain a solid background in PowerPay’s loss prevention methodology with the opportunity for advancement within Loss Prevention. This position reports directly to the Risk Manager.

Minimum Qualifications

  • Associate Degree in finance, business or equivalent work experience
  • Computer literate
  • Ability to follow regulatory policies and procedures, as well as internal departmental procedures
  • Ability to work independently to meet daily goals
  • Must have good organizational skills, good interpersonal communication skills (written and oral) and be detail oriented
  • Ability to multitask in a fast paced environment and prioritize daily work load

Essential Functions

  • Serves as the communication liaison between Account Services, the Business Office (Reception) and the Loss Prevention Team
  • Utilizes customer service skills up to and including conflict management to handle merchant request or to transfer to appropriate Risk Analyst that is working on merchant account.
  • Manages and distributes incoming calls to the Loss Prevention Queue; this may include responding to general merchant questions, assigning higher level scenarios to appropriate Loss Prevention staff, or forwarding call appropriately.
  • Manages and distributes incoming e-mails to the Loss Prevention general e-mail; this may include responding to general merchant questions, assigning higher level scenarios to appropriate Loss Prevention staff, or forwarding e-mail appropriately.
  • Coordinates receipt of documentation and follows-up with merchants on behalf of analysts.
  • Distributes merchant support requests to analysts
  • Assists with DDA change reviews
  • Additional tasks as assigned

Non-Essential Functions

  • Perform related projects and duties as assigned.

Working Conditions

  • Office environment.
  • Must be able to speak audibly and intelligibly on the telephone and in person.
  • Must be able to manipulate (manual dexterity) a telephone headset, calculator, and computer keyboard, paperwork, etc.
  • Must be able to see to read related documentation.
  • Must be able to establish and maintain productive, positive and cooperative relationships with internal and external customers.
  • Must be able to sit for long periods of time.
  • Must be able to work holidays and weekends as necessary based on business needs.

Organizational Relationships

Reports to the Manager, Loss Prevention and interfaces with internal and external customers.


The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employee assigned to this position.

EVO Payments International is an equal opportunity employer, committed to the hiring, advancement and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Offices: Portland ME

Department: Loss Prevention