The Loss Risk Support Specialist is responsible for providing support to the Loss Prevention team. The ideal candidate is one who displays analytical thinking skills, quickly grasps risk management concepts, and is comfortable working with complex database systems. This individual will gain a solid background in PowerPay’s loss prevention methodology with the opportunity for advancement within Loss Prevention. This position reports directly to the Risk Manager.
Degree in finance, business or equivalent work experience
to follow regulatory policies and procedures, as well as internal departmental
to work independently to meet daily goals
have good organizational skills, good interpersonal communication skills
(written and oral) and be detail oriented
to multitask in a fast paced environment and prioritize daily work load
as the communication liaison between Account Services, the Business Office
(Reception) and the Loss Prevention Team
customer service skills up to and including conflict management to handle
merchant request or to transfer to appropriate Risk Analyst that is working on
and distributes incoming calls to the Loss Prevention Queue; this may include
responding to general merchant questions, assigning higher level scenarios to
appropriate Loss Prevention staff, or forwarding call appropriately.
and distributes incoming e-mails to the Loss Prevention general e-mail; this
may include responding to general merchant questions, assigning higher level
scenarios to appropriate Loss Prevention staff, or forwarding e-mail
receipt of documentation and follows-up with merchants on behalf of analysts.
merchant support requests to analysts
with DDA change reviews
tasks as assigned
- Perform related projects and duties as assigned.
be able to speak audibly and intelligibly on the telephone and in person.
be able to manipulate (manual dexterity) a telephone headset, calculator, and
computer keyboard, paperwork, etc.
be able to see to read related documentation.
be able to establish and maintain productive, positive and cooperative
relationships with internal and external customers.
be able to sit for long periods of time.
be able to work holidays and weekends as necessary based on business needs.
to the Manager, Loss Prevention and interfaces with internal and external
preceding position description has been designed to indicate the general nature
and level of work performed by employees within this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties, responsibilities, and
qualifications required of employee assigned to this position.
Payments International is an equal opportunity employer, committed to the hiring,
advancement and fair treatment of individuals without regard to race, color,
religion, gender, sexual preferences, age, national origin, ethnicity,
disability or veteran status, or any other protected status designated by
federal, state, or local law.